About this role
Patient Care Coordinator Edmonton, AB Job Duties and Responsibilities:
• Greets customers when they enter • Answer phone/make phone calls for various purposes • Confirm appointments • Schedule appointments for assigned office and/or any applicable out of town clinics • Manage incoming phone calls, deliver and return messages • Outbound calls to our patients for various purposes
• Scheduling to maximize test opportunities for the office and any out of town clinics • Order and sell products • General office and administrative duties • Pull charts for customers scheduled for hearing tests or other appointments • Stock shelves (batteries, pamphlets, supplies etc.) • Invoicing for hearing aids and other products or services • Customer information entry into clinical management system • Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them • Receive hearing aid repairs and enter appropriate information into the system • Receive mail, process incoming payments and distribute mail • Mail batteries/supplies on customer request • Mail hearing aids when requested
• Perform follow up activities with customers and other leads • Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable). • Develop and execute lead generation test opportunities through business networking and outreach within the community • Manage customer database and call list • Submit insurance claims and follow-up with insurance plans where applicable • Manage account receivables and payables • Cash management including making bank deposits and balancing out sales media • Make sales calls to help generate business • Assist the Hearing Care Professionals • Perform a variety of cleaning duties to maintain a clean work environment and clean patient care areas • Follow all Beltone corporate policies and procedures
Desired Qualifications:
• High School diploma or equivalent is required • 2 years of previous office experience is preferred • 2 years of previous sales and customer service experience is preferred • Must be well organized and able to multitask effectively • Must have the ability to communicate effectively in English, verbal and written • Must be proficient in MS Office and possess good computer skills • Must have the ability to sit at a desk for 70%-90% of the work day • Must be self-motivated and highly organized
Beltone is an equal opportunity employer.