About this role
1. Patient care
• Greeting customer with service behavior • Assist patient for body’s weight measurement before and post dialysis treatment • Coordinate with others department • Clinic and patient document preparation • Answer calls and respond to emails • Handle customer inquiries both telephonically and by email • Manage and resolve customer complaints • Provide customers with product and service information • Enter new customer information into system • Update existing customer information • Assist nurse for Patient Laboratory coordination • Assist Nephrologist when visit patient 2. Administration and Documentation
• Check patient visit slip and record patient Dialysis payment to system and document • Coordinate with Finance department about payment record daily • Record patient reimbursement information to online system • Record Patient information to nephrology society of Thailand system • Summarise daily revenue and patient volume and submit to Finance department or assigned person on time • Manage daily and monthly inventory stock and report to Head nurse • Summarise used volume of medical supply and equipment daily • Manage office supplies stock and place orders • Prepare regular reports on expenses and office budgets • Maintain and update company databases 3. Communication and service
• Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response. • Assist nurse for checking patient schedule, patient location and identify patient reimbursement category • Communicates and coordinates effectively with multidisciplinary team. • Provide service to patient and family with quality of care. • Demonstrates willingness to take a good care of patient and family • Provide excellent service • Complies with accepted dress code. • Maintains a professional image among colleagues and to the public. 4. Quality and safety
• Performs activities as safety standard • Follow Infection control policy • Report all incident and customer feedback to nurse. • Demonstrates willingness to initiate or participate in unit quality activities for safety culture.