About this role
Work Environment
• Must be available to work varying shifts, including participation in a rotating 24/7 support schedule. • Overtime may be required based on business needs.
Key Responsibilities:
• Provide first-level technical support for Peritoneal Dialysis (PD) devices, equipment, accessories, software applications, and connectivity solutions through phone, email, chat, and case management systems. • Diagnose, troubleshoot, and resolve technical issues related to PD therapy devices, system alarms, device performance, software functionality, data transmission, and connectivity while adher