About this role
SURVEY ADMINISTRATOR
• KFH Chartered Surveyors • £Competitive, aligned to experience • Richmond, London
ROLE OVERVIEW
We are seeking a Survey Administrator to join our Survey and Professional Services team, playing a key role in the smooth and efficient operation of our Residential Survey department.
Based at our Richmond office, you will coordinate Surveyor diaries, manage communications with lenders and clients, and ensure inspections are scheduled accurately and professionally. Your work directly supports service delivery, revenue flow and client satisfaction.
This is a fast paced, high trust role suited to someone who is organised, proactive and confident managing multiple priorities.
ROLE EXPECTATIONS
This role requires strong organisational ability, clear communication and a professional approach to service standards.
You will be responsible for coordinating multiple Surveyor diaries, ensuring productive and fully optimised schedules while maintaining excellent service at all times.
You will:
Manage and optimise Surveyor diaries to ensure efficient, fully booked daysHandle inbound calls professionally, relaying messages in line with service standardsLiaise confidently with panel managers, mortgage lenders, brokers and private clientsManage email communication promptly and accuratelyProvide proactive administrative support across the Survey team
You will act as the coordination point between Surveyors and clients, ensuring appointments run smoothly and communication remains clear and professional.
WHAT SUCCESS LOOKS LIKE
You’ll be successful in this role if:
Surveyor diaries are consistently well structured and optimisedClients and lenders receive timely, accurate and professional responsesEnquiries are handled efficiently and without unnecessary follow upYou remain calm, organised and solutions focused under pressureThe wider team trusts you to keep operations running effectively
HOW YOU’LL SPEND MOST OF YOUR TIME
Most weeks, you’ll be:
Scheduling and coordinating inspections across multiple SurveyorsManaging booking changes and appointment confirmationsResponding to calls and emails from lenders, brokers and clientsEnsuring inspection days are fully optimisedSupporting the wider team with administrative coordinationMaintaining high service standards in a fast paced environment
This is an office based role at The Quadrant, Richmond, working closely with a collaborative and technically focused team.
WHO THIS ROLE IS FOR
This role suits someone who:
Has previous administration experienceDemonstrates strong written and verbal communication skillsIs confident using Microsoft Excel, Word and OutlookHas excellent time management and organisational abilityWorks well within a close team and performs effectively under pressureBrings a positive, proactive and professional attitude
EXPERIENCE THAT HELPS
Experience coordinating diaries in a professional services or property environmentPrevious experience dealing with lenders, brokers or panel managersConfidence handling high volumes of calls and email communicationExperience working in a fast paced, target driven environmentFamiliarity with property, surveying or estate agency processes
WHAT WE OFFER
Competitive base salary aligned to experience25 days annual leave plus bank holidaysPrivate medical insurance, life assurance and enhanced family leave provisionsFully funded professional development, and support for further qualifications where appropriatePension scheme and employee assistance programmeEmployee referral scheme
ABOUT KFH CHARTERED SURVEYORS
We are an established firm of Residential Chartered Surveyors and Valuers, delivering high quality valuation and survey services across the London property market.
Founded in 1977 within the Kinleigh Group, part of Kinleigh Folkard & Hayward, we are now part of the wider Odevo group, a fast growing international property services organisation. This combination of heritage and scale gives our surveyors the benefit of a respected brand, strong technical foundations and the backing of a modern, growth focused group.
All of our work is undertaken in accordance with RICS regulations and the Valuers Registration Scheme, supported by ISO accreditation to ensure consistent quality and compliance.
As we continue to expand, we are investing in ambitious surveyors who want to develop their careers within a technically strong, well supported environment that offers structured CPD and genuine long term progression.
HOW WE HIRE
Initial conversation with our talent teamInterview focused on organisation, communication and approach
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.