About this role
Job summary
We are a large NHS Mental Health Trust in South East England. We're looking for people to help us provide high quality services for the patients, carers and local communities we serve.
We want patients and staff to recommend our organisation as a place where they would be happy for their friends and family to be treated. You can help us do this by bringing your skills, experience and commitment to Sussex Partnership.
We are looking for an enthusiastic, self-motivated and experienced part time receptionist. You will be based to work at Hove Polyclinic, First floor on the Millview Hospital site in Nevill Avenue, Hove.
The post holder will look forward to a varied and rewarding work environment, in which finding a balance between team working and utilising initiative is important. You will need the ability to foster positive working relationships & in return be an essential part of the team.
The post holder will be motivated and able to organise their workload, demonstrate a professional face to face and telephone manner, and be able to liaise effectively with other agencies and members of the public. The successful candidate will provide reception duties (checking in clients, taking in deliveries, liaising with team staff, booking rooms, taking calls etc) and general office tasks to support the admin team. An ability to deal sensitively with people who may be distressed at times is also essential.
Main duties of the job
To deal with all incoming telephone calls and sign post as required
To ensure post both internal and external is sent to the correct staff/team
To be responsible for locking up at the end of the day
To deal with all room booking requests via a generic inbox and booking resource scheduler system
To support the wider team with duties such as
Uploading
Calling service users to advise prescriptions are ready for collection
Photocopying
About us
The successful candidate will attend an induction day at Trust Headquarters in Portland House, Worthing prior to commencing in the post
A full two week induction programme will be implemented with a staff buddy to support you.
Regular monthly supervision will be provided alongside an annual appraisal
Job description Job responsibilities
To deal with all incoming telephone calls and sign post as required
To ensure post both internal and external is sent to the correct staff/team
To be responsible for locking up at the end of the day
To deal with all room booking requests via a generic inbox and booking resource scheduler system
To support the wider team with duties such as
Uploading
Calling service users to advise prescriptions are ready for collection
Photocopying
see job description for further information
Person Specification
Qualifications Essential
NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above PC skills and knowledge of Microsoft Office software
Knowledge/Experience Essential
Previous reception and switchboard experience Experience of working with the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sussex Partnership NHS Foundation Trust
Address Hove Poly Clinic 1st Floor
Nevill Avenue
Hove
BN3 7HY
United Kingdom
Employer's website https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)