About this role
Job summary
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS
We are looking for an enthusiastic and organised Booking Administrator to join the Lung Cancer Screening Programme (LCSP) team at Maidstone and Tunbridge Wells NHS Trust.
This is an exciting opportunity to support a developing screening programme aimed at improving the early diagnosis of lung cancer across West Kent. The post holder will play an important role in coordinating appointments, managing patient communications, maintaining accurate records and supporting patients through the screening pathway.
The successful candidate will work closely with the Programme Manager, Lung Health Check Nurses, GP practices and wider cancer services to ensure the smooth and efficient delivery of the programme. Excellent communication, organisational and IT skills are essential, together with the ability to work sensitively with patients and manage competing priorities within a busy administrative environment.
This is a secondment position aligned to national programme funding.
Main duties of the job
o Invite eligible participants to attend Lung Health Check appointments in line with programme protocols and national guidance.
o Book, amend and cancel appointments, ensuring patient pathways are managed efficiently and accurately.
o Maintain accurate and up-to-date patient records on Trust systems and screening databases, including recording outcomes, attendance and follow-up actions.
o Manage the programme helpline, responding to patient and public enquiries in a professional, sensitive and timely manner.
o Provide administrative support to the Lung Cancer Screening Programme team, including preparation of correspondence, reports, data summaries and meeting documentation.
o Work closely with Lung Health Check Nurses, GP practices, respiratory teams and wider cancer services to support effective pathway coordination.
o Monitor shared inboxes and ensure correspondence and queries are actioned appropriately within agreed timescales.
o Support patient engagement and uptake by proactively contacting patients regarding appointments and non-attendance.
o Maintain confidentiality at all times and comply with Trust information governance and data protection requirements.
o Contribute to service improvement initiatives, audits and data collection activities as required.
o Provide cross-cover and administrative support across the service where necessary.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Click here to hear what our staff say.
Joining us includes a comprehensive benefits package:
At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff). Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits Blue Light card eligibility And more, additional benefits can be found in the benefits documents below
Job description Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.
All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.
Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered.
Person Specification
Qualifications Essential
5 GCSEs (Grade 4/C or above) including English and Maths or equivalent NVQ Level 3 in Administration (or equivalent qualification /experience)
Desirable
A levels IT qualifications (E.g. ECDL or equivalent)
Experience / Knowledge Essential
Previous experience in an administrative role, preferably within a healthcare setting. Experience communicating with patients, members of the public and multidisciplinary teams Experience handling confidential and sensitive information appropriately Good working knowledge of Microsoft Office applicatons, including Word, Excel and Outlook Experience maintaining accurate electronic records or databases Ability to organise and prioritise workload effectively within a busy environment
Desirable
Previous healthcare experience Experience using patient administration systems (PAS) or clinical databases such as Infoflex. Experience working within a screening programme, cancer service or patient pathway environment. Understanding of NHS cancer pathways or waiting time standards
Skills Essential
Ability to communicae effectively in writing and verbally Ability to manage telephone and email enquiries professionally Accurate keyborad and data entry skills Ability to work independently and as part of a team. Ability to maintain attention to detail when managing patient information Ability to manage competing priorities and meet deadlines
Desirable
Experience using electronic document management or scanning systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Maidstone and Tunbridge Wells NHS Trust
Address Maidstone Hospital
Hermitage Lane
Maidstone
ME16 9QQ
United Kingdom
Employer's website https://www.mtw.nhs.uk/ (Opens in a new tab)