About this role
Job summary
An exciting opportunity has arisen for a receptionist to join our busy Centralised Outpatient Team.
If you are caring and passionate about people and wish to pursue a rewarding career within the NHS, you should apply now.
We are a busy outpatient service in King's College Hospital dealing with outpatient clinics.
We are seeking self-motivated people, who are able to effectively manage their time and workload, to meet deadlines in a busy environment with competing demands on their time. They should have excellent communication and customer service skills, IT experience and the ability to provide a high-quality and efficient service to outpatient users.
The successful applicant will possess excellent telephone and administrative skills.
Main duties of the job
The post holder will work within a team supporting the outpatient appointment booking operations in the Trust. They will liaise directly with patients, clinicians, managers, GPs and other multidisciplinary teams to ensure that the performance targets for outpatients (waiting lists, waiting times, clinic capacity and appointments) are met and monitored.
The post holder will be expected to rotate on a regular basis between reception(front desk) and administrative duties.
About us
The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King's Strategy - 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King's, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible
Job description Job responsibilities
To meet and greet patients, check in and check out and book appointments in a timely and efficient manner.
To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.
As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity
To register patients on the Trusts Electronic Patient Records System (EPIC).
To assist patients using the self-check-in kiosks.
To assist patients with outpatient related queries when required.
To provide a courteous, efficient follow-up appointment booking service to all patients.
To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner
Person Specification
Essential and Desirable Essential
oNVQ Level 2/A level or equivalent experience in Customer Care oECDL or equivalent experience o5 GCSEs or equivalent standard of education in English and Mathematics oAbility to deal with sensitive information with tact and diplomacy. oAbility to work as part of a multidisciplinary team (Team Player) oAbility to work independently, to manage and prioritise own workload. oClear & effective communication skills. oExperience of working in a customer-focused environment. oCompetent use of IT systems - Excel, Word, and dbase input oAdministrative experience. oFiling techniques.
Desirable
oCommitment to undertaking further course of study in Customer Care (NVQ Level 3 or equivalent) oExperience in the use of an appointment/patient administration system such as PIMS/EPR/EBS
shortlisting Essential
oNVQ Level 2/A level or equivalent experience in Customer Care oECDL or equivalent experience o5 GCSEs or equivalent standard of education in English and Mathematics oAbility to deal with sensitive information with tact and diplomacy. oAbility to work as part of a multidisciplinary team (Team Player) oAbility to work independently, to manage and prioritise own workload. oClear & effective communication skills. oExperience of working in a customer-focused environment. oCompetent use of IT systems - Excel, Word, and dbase input oAdministrative experience. oFiling techniques.
Desirable
oCommitment to undertaking further course of study in Customer Care (NVQ Level 3 or equivalent) oExperience in the use of an appointment/patient administration system such as PIMS/EPR/EBS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name King's College Hospital NHS Foundation Trust
Address King's College Hospital NHS Foundation Trust
Denmark Hill
London
SE5 9RS
United Kingdom
Employer's website https://www.kch.nhs.uk/ (Opens in a new tab)