About this role
Job summary
We are looking for a temporary part-time GP Receptionist/Administrator to join our friendly team, providing cover for long-term sickness absence. Previous reception and administrative experience is essential, preferably within a healthcare setting. Excellent communication, customer service and confidentiality skills are required.
Main duties of the job
Booking appointments and managing patient enquiries, both face-to-face and over the telephone.Processing repeat prescription requests and responding to related queries.Using the clinical system to accurately record and update patient information.Supporting practice call and recall activities.Processing incoming and outgoing correspondence, both electronic and paper-based.Providing general reception and administrative support to ensure the smooth running of the practice.
About us
We are a friendly, supportive GP practice serving a diverse patient population within an area of high deprivation. As a Special Allocation Scheme practice, we care for some patients who may present with challenging behaviours, so resilience, professionalism and excellent communication skills are essential.
No two days are the same, making this a varied and rewarding role. We pride ourselves on having a welcoming team who provide good patient care, have a strong work ethic and a very low staff turnover. We are also a training practice, supporting newly qualified doctors and GP registrars, creating a culture of learning, development and shared knowledge.
Working closely with our Primary Care Network (PCN), we are supported by a range of Additional Roles Reimbursement Scheme (ARRS) staff who provide our patients with access to services such as First Contact Physiotherapists, Social Prescribers, Dietitians and other specialist healthcare professionals.
This is an excellent opportunity to join a dedicated team committed to providing high-quality patient care while supporting one another in a positive and collaborative workplace.
Job description Job responsibilities
To provide a welcoming, efficient and professional reception and administrative service to patients, visitors and the wider practice team. The post holder will support the delivery of high-quality patient care by assisting patients with appointments, enquiries and administrative tasks while maintaining confidentiality at all times.
Main Responsibilities
Provide a professional and courteous reception service to patients and visitors. Deal with patient enquiries, both face-to-face and over the telephone. Book, amend and cancel appointments as required. Contact patients regarding appointment changes and clinic updates. Register new patients and maintain accurate patient records. Process repeats and acute prescription requests in accordance with practice procedures. Use the clinical computer system to update and retrieve patient information. Process incoming and outgoing correspondence, including emails and electronic documents. Action tasks and requests received from clinicians and other practice staff. Support practice call and recall systems and patient communications. Liaise with pharmacies, hospitals, community services and other healthcare professionals regarding patient care. Manage challenging situations professionally and sensitively, following practice policies and procedures. Undertake general administrative duties to support the smooth running of the practice. Other Duties
Adhere to practice policies, procedures and protocols. Maintain high standards of confidentiality and data protection. Support colleagues by providing holiday and sickness cover where appropriate. Open or close the practice in accordance with practice procedures when required. Assist in maintaining a safe, clean and welcoming environment for patients and staff. Undertake any other duties appropriate to the role as requested by the Practice Manager or Partners. Confidentiality
The post holder will have access to confidential information relating to patients, staff and the practice and must maintain strict confidentiality at all times in accordance with GDPR, NHS guidance and practice policies.
Health & Safety
The post holder is responsible for promoting and maintaining a safe working environment by following practice Health & Safety and Infection Prevention and Control policies, reporting hazards and attending mandatory training.
Equality, Diversity and Inclusion
The post holder will treat patients, carers and colleagues with dignity and respect and support the practice's commitment to equality, diversity and inclusion.
Personal Development
The post holder will participate in training, appraisals and professional development activities appropriate to the role and take responsibility for maintaining and developing their skills and knowledge.
Communication
The post holder will communicate effectively with patients, carers, colleagues and external organisations, adapting communication methods to meet individual needs.
This version is much more concise, modern and attractive to applicants while retaining all the key responsibilities and governance requirements.
Person Specification
Qualifications Essential
A general standard of education, including good literacy, numeracy and IT skills.
Desirable
A good general standard of education is preferred; however, we welcome applications from candidates who can demonstrate relevant skills, experience and the ability to perform the duties of the role effectively. Previous experience working in a GP practice, healthcare setting or NHS environment Experience using clinical systems such as EMIS Web. Knowledge of NHS services and primary care processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Great Homer Street Medical Centre
Address First Floor, Mere Lane Health Centre
49-51 Mere Lane, Anfield
Liverpool
Merseyside
L5 0QW
United Kingdom
Employer's website https://www.greathomerstreetsurgery.nhs.uk/ (Opens in a new tab)