About this role
Job summary
Job Purpose
The Dermatology Coordinator will be responsible for the administration of our dermatology service. You will need to be able to work in a calm, logical and methodical way and be able to multi-task whilst dealing with frequent tasks that pop up as in any busy patient facing environment. Possessing effective communication skills whilst always maintaining patient confidentiality, you'll start the patient on their journey with us ensuring they have everything they need and all their questions answered before they arrive. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You are required to use the Patient Administration System, E-Referrals and Microsoft Office. Process dermatology referrals received from the Electronic Referral Service to ensure suitability for our dermatology service.
You will develop and maintain effective communication skills to ensure a high-quality service is provided when liaising with patients, GPs and all other internal and external contacts to ensure patients appointments are made appropriately.
You'll provide administrative support for medical professionals (IT and paper based) and support clinical staff in the delivery of patient appointments.
Main duties of the job
Assist with incoming dermatology enquiries and/or appointments.
Contact patients to offer and arrange dermatology appointments, reviews and follow-ups.
Adhere to booking procedures, ensuring all required advice and guidance is provided prior to the appointment date and all questions are answered to support a seamless service.
Dermatology appointment reminders via email/text/phone call as required.
Oversee patient attendance for their dermatology appointments and managing our Did Not Attend processes.
Full and proper use of our systems including the recording of reportable data to commissioners.
To be responsible for ensuring that new patient clinics are booked to their maximum capacity to manage patient wait times.
Ensure all appointments are scheduled within 18 weeks of referral date.
Following up on test requests and ensuring results are logged back ready for any review appointments e.g. blood tests.
Ensuring any task or clinical requests are followed up and organised.
Managing pregnancy test results for patients under Isotretinoin medical programmes.
Adhere to Cotswold Surgical Partners safeguarding policies and procedures.
The post holder works within well-defined boundaries, using initiative to make planning decisions as required. They will have access to the Practice Manager at all times.
Provide cross-cover at times of annual leave and unforeseen absence to help plastic surgery co-ordinators.
Provide administrative and reception support at times of organisation need.
About us
Offering a unique and highly personal service can be hugely rewarding, changing peoples lives for the better every single day. Cotswold Surgical Partners offers quality health care that is locally delivered. We have a clear set of core values that we are passionate about when it comes to the quality of care we provide to our patients, and our staff are at the heart of this.
We are always looking for individuals who share our vision and commitment to excellent patient centred care and value working as part of a team.
We are a small, inclusive and friendly employer which offer a competitive package of pay and benefits that include a comprehensive employee assistance programme and private healthcare.
Job description Job responsibilities
The Dermatology Co-ordinator will be responsible for the administration of our dermatology service. You will need to be able to work in a calm, logical and methodical way and be able to multi-task whilst dealing with frequent tasks that pop up as in any busy patient facing environment. Possessing effective communication skills whilst always maintaining patient confidentiality, youll start the patient on their journey with us ensuring they have everything they need and all their questions answered before they arrive. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You are required to use the Patient Administration System, E-Referrals and Microsoft Office. Process dermatology referrals received from the Electronic Referral Service to ensure suitability for our dermatology service.
Person Specification
Experience Essential
Adhere to confidentiality at all times
Desirable
Experience use of Systmone Microsoft office and excel Experience in working within a busy healthcare administration role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cotswold Surgical Partners
Address Unit 13 Interface Business Park
Royal Wootton Bassett
Wiltshire
SN4 8SY
United Kingdom
Employer's website https://www.cotswoldsurgicalpartners.co.uk/ (Opens in a new tab)