About this role
Job summary
We are looking for a motivated, organised and enthusiastic Team-Based Administrator to join our friendly and supportive Children's Dietetics Service. This is an exciting opportunity to play a key role in supporting dietitians and ensuring children, young people and their families receive high-quality care. The role is based at Sir Robert Peel Hospital Tamworth and is for 30 hours per week covering weekdays (excluding bank holidays).
As the first point of contact you will provide comprehensive administrative support to the team of clinicians with the Children's Dietetics Service. Working with colleagues and independently within the team you will ensure efficient administrative processes, maintain accurate records, coordinate appointments and meetings, and provide excellent customer service to children, young people, families, and partner agencies.
Your contribution will be invaluable in supporting the delivery of a responsive and effective service.
Main duties of the job
We are looking for someone who:
Has excellent communication and interpersonal skills.
Is well organised and able to manage competing priorities.
Has experience of working in an administrative role.
Possesses good IT skills, including Microsoft Office applications.
Has strong attention to detail and accuracy.
Works well as part of a team while also being able to use their own initiative.
Demonstrates a caring, compassionate and professional approach when dealing with children, families and colleagues.
The role requires excellent organisational, communication and IT skills, with the ability to manage competing priorities, maintain confidentiality, and work flexibly to support service delivery. The post holder will contribute to the smooth running of the service by supporting clinical pathways, workforce administration, data quality, and continuous service improvement while adhering to Trust policies, procedures and safeguarding requirements.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
Full duties can be found within the Job Description
Provide comprehensive administrative support to clinical teams
Act as a key point of contact for children, young people, families, carers and professionals, responding to enquiries professionally and escalating issues where appropriate.
Manage telephone calls, emails and enquiries professionally and courteously.
Process referrals and support waiting list management.
Book, rearrange and cancel patient appointments using clinical record systems (i.e. Rio).
Maintain accurate patient records on electronic patient record systems in line with MPFT policies and procedures.
Support Team Leader to produce reports, statistics and documentation to support service performance and quality standards.
Person Specification
Qualifications Essential
GCSE Grade C or equivalent Work/Text Processing Level III or equivalent ECDL/CLAIT IT qualification or equivalent
Desirable
NVQ Level III Business Administration Audio typing experience
Knowledge and personal attributes Essential
Ability to prioritise workload in order to meet deadline Demonstrate and understand effective team player Confidentiality High level communication written and verbal organisational skills and initiative Use of microsoft office eg word and excel training/advice re IT packages standard keyboard skills Flexible/adapatable
Experience Essential
Previous administration support role including dealing with telephone enq timely experience of dealing sensitive/distressing issues Data input experience
Desirable
Experience using Rio
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Sir Robert Peel Hospital
Tamworth
B78 3NG
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)