About this role
Job summary
Wychbury Medical Group are looking to recruit a Medical Receptionist to work 17 hours per week at our Cradley Road Medical Practice. Hours will be -
Tuesday 12.30 18.30
Thursday 08.00 - 13.00
Friday 08.00 14.00
You must also be flexible to provide cover across the week for any annual leave and sickness.
Main duties of the job
The post holder will greet patients on entry to the practice and provide a point of communication between patients, doctors and other medical staff.
Duties will involve:
Answering telephone calls, booking appointments and taking messages as required
Dealing with all patient enquiries
Using appointment systems to book appointments and recalls
Explaining practice arrangements to new and temporary patients
Ensuring consulting rooms and waiting areas are prepared and kept tidy each day
Maintaining strict confidentiality at all times
About us
Wychbury Medical Group is a large, well-established GP practice serving approximately 23,000 patients across three sites. The role is primarily based at Wychbury Medical Centre, with occasional requirements to attend our other two sites; all locations are within a 3-mile radius.
We have a large, friendly, and supportive administration team, the majority of whom are based at Wychbury Medical Centre. Teamwork, mutual respect, and a patient-centred approach are central to how we work, and new colleagues are welcomed and supported as part of the wider practice team.
The practice was rated Good by the CQC in November 2025, reflecting our ongoing commitment to delivering safe, effective, and high-quality care to our patients.
As a busy, forward-thinking practice, we value reliability, flexibility, and a positive attitude. We aim to provide a supportive working environment with opportunities to develop skills and contribute to the continued improvement of our services.
Job description Job responsibilities
Skills/abilities required:
Excellent customer service skills
Good standard of general education
Strong communication skills both oral and written
I.T. Literate
Excellent organisation skills
Flexible and adaptable
Well motivated
Previous work experience in a similar environment would be desirable
A DBS check will be requested for the successful applicant.
Job Types Part-time, Permanent
Person Specification
Qualifications Essential
Essential criteria GCSE (or equivalent) in English and Mathematics at Grade C/4 or above. Good standard of general education.
Skills Essential
Excellent attention to detail and accuracy. Strong written and verbal communication skills. Ability to work independently and as part of a team. Ability to maintain confidentiality at all times. Good organisational and time-management skills. Ability to follow policies, procedures and agreed protocols. Commitment to equality, diversity and patient-centred care. Willingness to undertake training and development. Ability to work flexibly to provide holiday and sickness cover when required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wychbury Medical Group
Address 62 Cradley Rd
Cradley Heath
Cradley Heath
West Midlands
B64 6AG
United Kingdom
Employer's website https://www.wychburymedicalgroup.co.uk/ (Opens in a new tab)