About this role
Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Job Title: Assistant Support TechnicianContract Type: Permanent
Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.
Main duties of the job
This is an exciting opportunity to join our team as an Assistant Support Technician. The End User Devices team are UHS Digital's expert hub for desktops, laptops, printers, tablets and many other types of IT hardware. You will be learning how to configure new devices, supporting audits by tracking down devices, and developing your skills as an IT expert.
This role is key to supporting our clinical teams by ensuring they have the correct IT equipment that works at the times it's needed
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
Job description Job responsibilities In this role, your key responsibilities will include
1. Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues. This could include making edits to database records and configuration files, and reporting issues to software development teams.
2. Make configuration changes or data corrections within assigned systems as required.
3. Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
4. Process and resolve user service requests for relevant systems.
5. Grant users access to assigned systems, in line with current policies and procedures.
Person Specification
Qualifications, knowledge and experience Essential
Level 4 NVQ or Diploma or equivalent experience Understanding of what it means to deliver good customer service Good all-round understanding of information technology Proficient MS Office user (up to and including M365) Experience with troubleshooting and solving problems Knowledge and understanding of the importance of data protection Experience of collaborating or working in a team
Desirable
Previous experience as a user of complex digital systems Recognised IT qualification Knowledge of hospital patient flows Relevant experience of database administration / maintenance Basic knowledge of SQL Basic knowledge of any programming language(s) Previous experience of working in an IT Support service
Values and behaviours Essential
Patients First Always Improving Working Together
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital Southampton NHS Trust
Address Southampton General Hospital
Tremona Road
Southampton
SO16 6YD
United Kingdom
Employer's website https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)