About this role
Job summary
Abbey Medical Practice is looking for a suitable candidate to work across our very friendly Reception Team for 25 hours a week. This will be a very varied role, ranging from dealing with patients in person and on the phone to the back office admin tasks such as patient registrations, referrals, coding and processing prescription requests.
We are based closed to the centre of Lincoln, within walking distance of the city centre.
Main duties of the job
To work within our Reception Team. This will involve dealing with patients face to face and on the phone, but also providing a back office role to include prescriptions and dealing with tasks from our clincians.
About us
Abbey Medical Practice boasts a very friendly working environment, with a strong work ethic across all teams. We have a team of five GPs, supported by our multi-skilled nursing team. We are a training practice so support foundation year doctors and GP trainees.-
Job description Job responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Process requests coming through SystmConnect, navigate as necessary
f. Manage prescription requests, ensuring they are processed accurately and efficiently
g. Process new patient registrations
h. Accurately clinically coding data on SystmOne into the patient record
i. Carrying out system searches as requested
j. Initiating contact with and responding to, requests from patients, team members and external agencies
k. Photocopy documentation as required
l. Data entry of new and temporary registrations and relevant patient information as required
m. Input data into the patients healthcare records as necessary
n. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
o. Manage all queries as necessary in an efficient manner
p. Maintain a clean, tidy, effective working area at all times
q. Support all clinical staff with general tasks as requested
r. Complete opening and closing procedures in accordance with the duty rota
Person Specification
Experience Essential
Experience of working with the general public
Desirable
Experience of administrative duties Experience of working in a health care setting
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
SystmOne user skills
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above)
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Abbey Medical Practice
Address Abbey Medical Practice
95 Monks Road
Lincoln
LN2 5HR
United Kingdom
Employer's website https://www.abbeymedicalpractice.co.uk/ (Opens in a new tab)