About this role
Job summary
Are you passionate about helping people experiencing homelessness? Do you enjoy working in a busy and rewarding environment where you can make a real difference?
An exciting opportunity has arisen within the Homeless Health Inclusion Team to support people experiencing homelessness who attend the Accident & Emergency Departments across Imperial College Healthcare NHS Trust.
This is a new 12-month fixed-term role, created to improve the experience and outcomes of patients experiencing homelessness. The post will focus on providing early support and intervention to help patients transition safely back into the community, while reducing the need for repeated hospital attendances.
The successful candidate will be part of the Homeless Health Inclusion Team and report directly to the team. However, they will work independently within the Accident & Emergency Department, acting as a key link between patients, clinical teams, community services, housing providers, and partner organisations to ensure timely support and safe discharge planning.
We are looking for a motivated and compassionate individual who can work calmly and professionally in a fast-paced environment. You will be confident working autonomously while remaining closely connected to the wider Homeless Health Inclusion Team. The role requires excellent communication and relationship-building skills, as you will work closely with patients, hospital staff, local authorities, housing teams, and voluntary sector partners.
Main duties of the job
Work with ED colleagues, the hospital Homeless Health Team, local HIU ED Case Worker and Borough HIU Care Coordinators to implement referral and feedback mechanisms for homeless people and HIUs. Act as the central point of contact for referrals of people experiencing homelessness from ED and other hospital departments. Provide immediate support: o Provide direct support with housing, financial, and wellbeing needs, including access to primary and specialist health services on discharge. Build and maintain effective relationships with ED staff, HIU teams, GPs, ambulance services, police, mental health professionals, social services, community teams, and third sector partners. Proactively identify and act on safeguarding issues for vulnerable adults and children. Provide housing and homelessness advice to ED staff and contribute to teaching and awareness sessions. Actively identify and address own learning needs, keeping up to date with housing legislation, welfare reforms, and local service provision.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications Essential
English and Maths GCSE (or equivalent) General education to A Level
Desirable
Certificate in First Line Management IT Certificate (PowerPoint/Excel/Word
Knowledge, Skills Essential
Good organisational and time management skills Flexibility Strong commitment to openness, honesty, and integrity Excellent communication, negotiation, and influencing skills Ability to advocate assertively IT and administrative skills Ability to work autonomously and collaboratively Ability to keep accurate records Commitment to improving patient care Motivating and empowering people Providing excellent customer service
Experience Essential
Experience with vulnerable/socially excluded adults Partnership working Knowledge of housing benefit / welfare system rules Knowledge of Housing Act / Homelessness Reduction Act Knowledge of Safeguarding, Mental Health, Care Act Multi-disciplinary team working Organisational skills Experience in clinical healthcare setting Experience managing caseloads
Desirable
Experience of advocating for homeless individuals Knowledge of hospital EPR systems Experience of delivering training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Imperial College Healthcare NHS Trust
Address Trust Wide
London
W2 1NY
United Kingdom
Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab)