About this role
Job summary
Medical Receptionist (18 Hours per Week)
Much Wenlock & Cressage Medical Practice, a member of Our Health Partnership, is seeking an enthusiastic, motivated, and reliable Medical Receptionist to join our friendly team.
This role offers 18 hours per week over two days and is ideal for a team player who is committed to delivering excellent reception and administrative support to patients and colleagues.
Much Wenlock & Cressage Medical Practice is a busy rural practice located just 15 to 20 minutes from Shrewsbury and Telford, serving a patient population of over 8,000 patients. We pride ourselves on providing high-quality patient care in a welcoming and supportive working environment.
What We're Looking ForExcellent communication and interpersonal skillsStrong organisational and administrative abilitiesA professional, friendly, and empathetic approachThe ability to work effectively with others as part of a teamExperience in a reception or customer service role is desirable, although full training will be providedWhy Join Us?Supportive and friendly team environmentOpportunity to work within a well-established Practice and wider Primary Care networkTraining and development opportunitiesA rewarding role supporting patient care in the local community
Main duties of the job
As part of our dedicated Reception Team, you will play a key role in delivering an excellent patient experience. Acting as the first point of contact, you will provide a welcoming, professional, and confidential service to patients, clinicians, and colleagues.
We are looking for an approachable and motivated individual with strong interpersonal and IT skills. The ideal candidate will be organised, dependable, and committed to maintaining the high standards of accuracy, confidentiality, and patient care.
About us
Our Practice team is dedicated to providing high-quality care and putting our patients at the heart of everything we do. We aim to create a welcoming, supportive, and safe environment for both patients and staff, while continuing to adapt and improve the way we work to meet the changing needs of healthcare.
We are looking for someone with a friendly, positive, and approachable manner who enjoys working with people and takes pride in delivering excellent service. The successful candidate will become part of a supportive and hardworking team where everyone's contribution is valued.
We are committed to supporting our staff and encouraging personal and professional development. Regular appraisals and ongoing training opportunities help our team build their skills and grow within their roles.
Job description Job responsibilities
JOB PURPOSE:
To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception.
MAIN DUTIES AND RESPONSIBILITIES
Greet patients and visitors/health professionals in a courteous and professional manner. Deal with patient and health professional enquiries, as they arise, by phone, online consultation platform and electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy. Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date. Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services. Process requests for repeat prescriptions by post or online within a timely manner to include medicines management administration. Accessing 111 HealthHero overnight reports and saving to patient records. Upload documents received via electronic download via Docman. Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale. Open, stamp and distribution of post. Email correspondence when requested adhering to GDPR protocols. Scanning of patient information, workflow through Docman, and actioning of subsequent tasks. Responding to staff/ management/nurse/GP e-mails/screen messages/requests during surgery in a timely manner. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure. General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher. Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.
Person Specification
Experience Essential
Practical experience of working with others Experience of using own initiative/multi tasking Experience of excellent customer service Practical experience of computerised recording systems
Desirable
Experience of working within a General Practice Reception environment
Qualifications Essential
Good standard of general education GCSE English
Desirable
Appropriate qualification in medical reception eg AMSPAR or NVQ in Customer Service GCSE Maths
Skills and Behaviours Essential
Excellent communication skills (Written and Oral) IT skills Time Management and the ability to work to deadlines Negotiation and conflict management Problem solving skills Interpersonal skills Planning and organising Performing under pressure/ ability to remain calm, controlled and professional Adaptability Ability to make yourself compatible within the Team, and work effectively as a team member. Self motivated/resourceful Flexibility/available to work flexible hours demanded by the job Confidentiality, integrity and honesty
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Much Wenlock and Cressage Medical Practice
Address Kingsway Lodge
King Street
Much Wenlock
Shropshire
TF13 6BL
United Kingdom
Employer's website https://www.muchwenlockandcressagemp.co.uk/ (Opens in a new tab)