About this role
Job summary
**PLEASE NOTE: This Band 3 role is not eligible for current, or future visa sponsorship**
Administrative Clerk (Oncology Unit)
37.5 hours per week
Permanent
Salary: £25,760 - £27,476 per annum
Closing Date: Friday 18th September 2026
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
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Main duties of the job
To provide an efficient and professional administrative service to the Oncology Unit, undertaking a reception service for the area and the booking in of patients, ensuring that Patient Administration Systems are kept up to date. To welcome patients and members of the public entering the unit and ensure any queries that arise are dealt with or passed onto relevant staff. To maintain and coordinate the clinic appointments for the unit liaising with relevant consultants and the ward manager.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Job description Job responsibilities
To welcome patients and members of the public entering the unit, direct them to the appropriate area and check, and update their details including ethnicity on the Lorenzo and Mosaiq systems according to the Data Quality Standards and the Patient Access Policy. and ensure any queries that arise are dealt with or passed onto relevant staff. To handle all telephone calls relating to the Oncology Unit appointment and booking system, ensuring all enquiries are dealt with in a polite, pleasant, and professional manner, and escalated to relevant staff where required. Book and coordinate all patients follow up appointment(s) in line with relevant timescales, to enable them to attend the clinic, including liaising with relevant staff, including consultants to ensure that clinics are not overbooked and that patients are reviewed timely in line with their treatment. Contact patients for short notice appointments maximising clinic utilisation. To outcome all patient attendances, ensuring that all patients have either been reappointed, discharged, DNAd or added to the waiting list in accordance with agreed procedure. To cancel, re-appoint and reschedule patients appointments at patient or Consultant request. For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience & Knowledge Essential
Proven experience of delivering a wide range of administration tasks to a high standard, in a patient/service focused environment. Experience of dealing with patients and the public in a polite, pleasant, and professional manner. Maintain patient details according to data quality standards. Ability to deliver a high level of accuracy and consistency in all work undertaken. Knowledge of paper and electronic records management. Ability to use initiative to resolve problems
Desirable
Experience of working in an NHS/Medical services environment.
Qualifications & Professional Training Essential
GCSE's in Maths and English at Level 5 or above or equivalent qualifications/ experience. Administrative/ Customers Services Skills at level 3 or equivalent training and/ or experience. Good Customer service skills.
Desirable
Previous experience of administration in the health sector.
Skills & Abilities Essential
Good attention to detail Good standard of literacy and IT skills Ability to work calmly under pressure and prioritise workload Excellent communication skills Confidentiality and adherence to Data Protection protocols
Personal Qualities Essential
Ability to establish effective working relationship Excellent inter-personal skills Reliability and Flexibility Able to work on own initiative Committed team player Emotional resilience Ability to undertake further training and development as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name George Eliot Hospital NHS Trust
Address George Eliot Hospital NHS Trust
College Street
Nuneaton
CV10 7DJ
United Kingdom
Employer's website http://www.geh.nhs.uk/ (Opens in a new tab)