About this role
Job summary
Essex ICB serves almost two million people and is committed to improving health outcomes, reducing inequalities, and delivering integrated health and care services.
As a Neighbourhood Health Manager, you will support the delivery of the Essex Neighbourhood Health Service across Basildon and Thurrock. Working with the Senior Neighbourhood Health Manager, you will coordinate programmes that improve access, quality, integration, and outcomes.
You will work with partners across health, social care, local government, and the voluntary sector, leading programme delivery, stakeholder engagement, and performance monitoring. Using population health data and local insight, you will identify priorities, target resources effectively, and help improve neighbourhood health services across South West Essex.
Main duties of the job
Main Duties and Responsibilities
As a Neighbourhood Health Manager, you will support delivery of the Essex Neighbourhood Health Service across Basildon and Thurrock, helping to improve outcomes, reduce inequalities and strengthen neighbourhood-based care. Working with partners across health, social care, local authorities and the voluntary sector, you will lead projects and service improvements that deliver local priorities.
You will use performance and population health data to support decision-making, monitor progress and improve services. Responsibilities include programme coordination, stakeholder engagement, governance reporting, budget monitoring and supporting integrated working.
About You
We are looking for an experienced and motivated individual with a Master's degree or equivalent experience and a commitment to professional development. You will have experience of delivering projects, programmes or service improvements within health, care or public sector settings.
You will be skilled in partnership working, stakeholder engagement and prioritising competing demands. You will be confident using data to support improvement and communicate information effectively to different audiences.
You will have experience of project delivery, service improvement and partnership working within health or care settings.
This is an exciting opportunity to help shape neighbourhood health services and make a positive difference for local communities across South West Essex.
About us
NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.
We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.
Please note that the organisation does not hold a sponsorship licence.
Job description Job responsibilities
ROLE PURPOSE / SUMMARY
The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.
The Neighbourhood Health Manager supports the coordination and delivery of the Essex Neighbourhood Health Service for specific Multi-neighbourhood area(s). The post holder translates strategic and operational plans into practical delivery, working with local partners to improve access, quality and integration of care. They play a key role in coordinating local initiatives, monitoring performance, and ensuring that delivery activity aligns with the priorities agreed by the Senior Neighbourhood Health Manager.
The role provides local leadership and coordination across primary, community, mental health, social care and voluntary sector partners. The post holder will manage a small team of officers and ensure that local programmes and partnerships deliver tangible improvements in population health outcomes and patient experience.
As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the Senior Neighbourhood Health Manager in delivering on the three fundamental shifts set out in the NHS 10-year plan:
From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.
KEY DUTIES AND RESPONSIBILITIES
Policy and service development
Support implementation of the Essex Neighbourhood Health Service across defined neighbourhoods.Contribute to the development and implementation of local delivery plans aligned with ICB and system priorities.Support the introduction of new care models and integrated service pathways.Promote prevention, personalization and innovation in service development.Ensure community insight and patient voice inform local service planning.Ensure compliance with relevant ICB policiesUse research and innovation to inform service improvements or performance management
Strategy and analysis
Use of complex health data sets, including those relating to the performance, quality and activity of neighbourhood health services to inform decision makingSupport performance monitoring and reporting to the Senior Neighbourhood Health Manager and relevant governance forums.Identify service variation and support the implementation of improvement plans.Turning analysis into useful insights that can be used to inform decision making and deliveryPresent complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefingsUse of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health servicesContribute to the evaluation of pilots, projects and transformation programmes.
Planning and organisation
Coordinate delivery of local programmes, projects and improvement initiatives.Maintain programme documentation including project plans, risks logs and delivery trackers.Develop and deliver project plans relating to Neighbourhood Health Senior Officer, ensuring appropriate governance, risk management, escalations and reportingManages competing priorities, prioritizing own and team resources to effectively deliver on short, medium and longer term prioritiesEnsure accurate reporting and records managementPrepare reports, dashboards and briefings for boards, committees and stakeholder meetings.
Communications and Partnerships
Work collaboratively, modelling inclusive, respectful and compassionate leadershipAble to take account of a broad range of perspectives, including staff, patients and the public, to inform decision makingPresent information and training to large groupsBuild and maintain effective relationships with Primary Care Networks, community providers, local authority teams and VCSE partners.Act as a key point of contact for local stakeholders, ensuring smooth coordination across neighbourhood teams.Support engagement and communication activities with residents and patient groups.Communicate clearly and credibly across a range of professional and organizational boundaries.Promote shared accountability and collaboration across partners delivering local services to improve outcomes, reduce inequalities and deliver a sustainable health and care systemShare complex and challenging information which may relate to service performance or staffingAble to manage conflict, find compromise and persuade based on evidence as needed
Financial and resource management
Support monitoring and reporting of expenditure against neighbourhood delivery budgets.Ensure effective use of resources and accuracy of financial information.Contribute to preparation of business cases and financial reports.Identify opportunities for efficiency, productivity and best value.Supports procurement of relevant services
Team management and capability building
Lead a small team of people, including overseeing recruitment, onboarding, development and performance management of team membersSet clear objectives and monitor progress to ensure delivery against priorities.Support learning, professional development and wellbeing of team members.Promote inclusion, collaboration and continuous improvement.Act as a role model for ICB values and leadership behaviours.Support staff through ICB transition, including the development of teams to deliver on new ICB portfolios as agreed through transitionSupport the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB BlueprintWork collaboratively with system partners to facilitate transitional arrangementsMaintain a focus on quality, safety and affordability during transitionSupporting effective Information Asset Management for the team
Other
Able to use initiative and work independently as needed to deliver on requirements of the rolePrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)
Flexibility and evolving responsibilities
As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.
KEY RELATIONSHIPS
Internal:
Senior Neighbourhood Health ManagerHead of PlaceOther Neighbourhood Health Senior OfficersPopulation Health, Digital, Finance and Communications teamsQuality, Workforce and Governance colleaguesPrimary Care and Community Commissioning teams
External:
Primary Care Network Clinical Directors and practice teamsCommunity and Mental Health provider leadsLocal Authority Public Health and Adult Social Care teamsVoluntary, Community and Social Enterprise (VCSE) partnersPatient participation groupsLocal neighbourhood boards and partnership forums
Person Specification
Qualifications Essential
Educated to Masters level (relevant focus) or equivalent managerial experience Evidence of sustained commitment to continuing professional development
People and Culture Essential
Experience in leading and motivating teams, including recognising and promoting talent, as well as appropriately dealing with under performance, when necessary Evidence of compassionate leadership and experience in promoting diversity, inclusion and equality of opportunity A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise
Experience Essential
Experience of working at a senior level in a relevant healthcare environment (NHS or other) Experience of leading and managing project in relevant commissioning functions as outlined in the ICB model blueprint Experience of managing sensitive situations with staff and stakeholders Experience managing complex and often confidential information, including supporting responses to media and political inquiries Experience of delivering complex and contentious change and transformation projects Knowledge of the health, care and local government landscape, including relevant legislation, policies and guidance, and an understanding of the social determinants of public health Experience managing budgets to deliver corporate requirements and within health and care financial frameworks Uses technology to effectively plan work and evaluate effectiveness through audits
Strategy and Analysis Essential
A good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provision Experience using analytical and problem-solving skills to address complex problems, ability to recognise policy implications and how to manage potential competing priorities / interests in developing strategies Good data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership Experience scoping and delivering effective evaluations of projects and interventions, including understanding relevant data and evaluation tools and methods for formal and informal evaluations Experience using proven programme service development and project management methodologies to ensure delivery Enthusiasm for and experience of championing the critical role of technology and digitalisation in improving the efficiency and effectiveness of healthcare delivery and associated outcomes Able to use research and innovation effectively to improve outcomes
Partnership and Communities Essential
Experience working across organisational boundaries in the development and delivery of projects Able to represent the organisation credibly and positively in internal and external meetings Experience working on projects that require cross- organisational collaboration, and an understanding of the concept and aims of whole-system working Strong influencing and negotiation skills, challenging within areas of responsibility and escalating appropriately where necessary
Governance and Assurance Essential
Experience delivering projects that require collective decision-making and how to negotiate success in those situations A good understanding effective corporate governance and the route for decision making within the ICB
Personal Attributes and Values Essential
Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system
Employer details Employer name NHS Essex Integrated Care Board
Address Seax House
Victoria Road South
Chelmsford
Essex
CM1 1QH
United Kingdom
Employer's website https://www.essex.icb.nhs.uk (Opens in a new tab)