About this role
Job summary
An exciting opportunity has arisen for an enthusiastic, proactive administrator to join our team at Sexual Health Dorset in the Weymouth hub.
The position is 36 hours per week Monday to Friday.
The successful candidate will ideally have some previous experience of working within a similar role.Experience of working within a multi-disciplinary team would be an advantage.
This role is key to the smooth running of the Sexual Health Dorset, you will be communicating with and supporting patients for appointments and other queries and dealing with all the admin for the clinical teams, including typing and processing clinical letters, managing referrals, organising appointments face to face and via a busy phone line and covering reception.
The role is a varied and busy one. You will need to have strong multitasking skills, patience, resilience, along with good computer and organisational skills. The need for confidentiality is essential in this role as is the attention to detail.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Main duties of the job
Telephone reception to service to patients, GPs and other agencies managing bookings, triaging patients and managing queries.
Typing clinical documentation, inputting patient data within out patient booking system, producing adhoc letters, managing a shared inbox and managing Psychosexual referrals and appointments.
Processing and sending information t patients, GP's and other agencies
Face to Face reception booking in patients and managing appointments.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected].
Person Specification
Knowledge, Skills and Training Essential
GCSE (or equivalent) Maths and English
Desirable
NVQ 3 in Business Administration or equivalent experience required
Job Specific Essential
Reception or customer care experience Evidence of ability to effectively communicate at all levels within the organisation both verbally and written An understanding of the meaning of confidentiality and the requirement for this to be maintained at all times The post holder may be expected to travel between clinic sites across Weymouth, Bournemouth and satellite clinics within the service in accordance with the Trust Travel Policy providing cross-cover where necessary.
Desirable
Knowledge of contraception and sexual health services or equivalent experience in an NHS provider service
Information Technology Essential
Experience of using computer systems and good I.T knowledge
Desirable
Knowledge of contraception and sexual health services or equivalent experience in an NHS provider service
Personal Qualities Essential
Willingness to learn new or enhance skills Be flexible and reliable Ability to work independently and maintain effective working relationships as part of a team
Desirable
Positive interest in sexual health services, no personal objectives to the full range of sexual health services offered
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address Sexual Health Dorset Weymouth
Weymouth Community Hospital Melcombe Avenue
Weymouth
DT4 7TB
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)