About this role
Job summary
This is an interesting and demanding position that requires working as a member of our large busy reception team. We are looking for someone with initiative, who is flexible, adaptable and able to cope with a busy workload. You will be a quick thinker who can deal with multiple queries on a daily basis and have the ability to problem solve. You will enjoy the responsibility of a varied role including managing the front desk, processing documents, prioritising your work and have excellent communication skills. You must be a strong team player who demonstrates a caring attitude when dealing with patients and colleagues, both on the telephone or in person.
Previous patient facing experience would be an advantage.
Main duties of the job
Brannam Medical Centre is a busy NHS Medical Practice with 19,500+ patients. We are looking for a member of staff to work part-time hours.
Required Education, Skills and Qualifications
* Experience of working in an office/the NHS would be desirable, but not essential.
* GCSE English Language and Maths at pass grades or equivalent.
* Good working knowledge of Microsoft Office Applications
* Reliable, motivated, ability to work within a team and under pressure, good interpersonal skills
Benefits
The Practice offers the opportunity to enter into the National Health Service pension scheme.
Responsibilities
Greet and assist patients upon arrival, ensuring a welcoming environment. Manage appointment scheduling and maintain accurate patient records following all data protection and safeguarding protocols. Handle incoming calls, triage and enquiries, providing clear communication and information. Collaborate with healthcare staff to ensure smooth office operations and patient flow. Uphold confidentiality and adhere to healthcare regulations at all times.
About us
We are a forward-thinking, patient-centred practice offering continuity of care for all patient groups. As one of the region's leading training practices, we are proud to have a diverse skill mix of highly valued healthcare professionals and support staff. Together, we aim to provide excellent accessibility for both your long-term care and your more urgent medical needs.
Job description Job responsibilities
Answer the telephone and make patient appointments
Take and record requests for visits and deal with patient enquiries
General administration and clerical work as requested by the Reception Manager,
Ensure paperwork is kept up-to-date in line with the busy workload
Assist with triage coordination and support patients with triage forms where required
Participate in new developments connected with the role of the receptionist
Assist with clerical and administrative tasks connected to other practice activities including supporting the Practice Administration Team
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice.
A willingness to develop and expand core knowledge on all aspects of IT through both in-house and external training.
Receive and make telephone calls as required. Take messages as appropriate.
Ensure total familiarity with appointment system in place.
Monitor effectiveness of the system and report any problems or variations to the Practice Manager.
Assist patients who require information about the in-house complaints procedure.
Be aware of NHS quality targets and support the Primary Care Team in achieving targets eg flu vaccination programme
Ensure clinical and non-clinical administrative is forwarded to designated GP when (personal list) own GP absent from the practice
Support locum GP cover clinicians
Check and respond to emails as per Reception Manager, Patient Services Manager and Practice Manager.
Ensure diary entries and patient recalls for which you are responsible are kept up to date
Attend regular receptionist update meetings and training sessions
Maintain patient confidentiality and be aware of the Caldicott and Data Protection Principles
Any other reasonable tasks that might be requested from time to time
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Experience Desirable
Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brannam Medical Centre
Address Brannam Square
Kiln Lane
Barnstaple
Devon
EX32 8GP
United Kingdom
Employer's website https://www.brannammedicalcentre.co.uk/ (Opens in a new tab)