About this role
Job summary Practice Manager Queensway Medical Centre
An exciting opportunity has arisen for an experienced, enthusiastic and forward-thinking Practice Manager to join Queensway Medical Centre.
We are seeking a confident and capable leader to oversee the effective day-to-day management of the practice, working closely with the GP Partners and wider team to deliver high-quality, patient-centred care.
This is a varied and rewarding role within a busy and progressive GP practice. The successful candidate will provide strong leadership across clinical and non-clinical teams, ensuring the practice operates efficiently and in line with NHS requirements and regulatory standards.
The Practice Manager will play a key role in the strategic development and continuous improvement of the practice, supporting service development, patient experience and the delivery of effective primary care.
Key responsibilities will include staff leadership and development, HR, operational management, CQC and regulatory compliance, governance, risk management, complaints, policies and procedures, performance monitoring and service improvement.
We are looking for someone who is organised, approachable, resilient and solutions-focused, with excellent communication and leadership skills. You will need to manage competing priorities, work collaboratively and make confident decisions in a busy primary care environment.
Previous experience in general practice or a similar healthcare management setting is desirable.
Main duties of the job
Leading and overseeing the day-to-day operations of the practice, ensuring efficient and effective service delivery.
Supporting, developing and providing leadership to clinical and non-clinical teams, promoting high standards of performance and patient care.
Managing HR processes including recruitment, induction, staff development, performance management, absence and wellbeing.
Monitoring practice performance against contractual requirements, QOF targets, enhanced services and key performance indicators.
Ensuring compliance with CQC standards, Information Governance, Health & Safety and wider NHS requirements.
Working closely with GP Partners on strategic planning, business development, service improvement and practice development
Maintaining strong working relationships with the PCN, ICB and other external organisations and stakeholders.
Promoting a positive culture of teamwork, continuous improvement, accountability and excellent patient care.
About us
Queensway Medical Centre is a busy, established and forward-thinking GP practice serving a diverse patient population in Wellingborough. We are proud to be part of the local community and work closely with our colleagues across the Wellingborough & District Primary Care Network.
We are a friendly and supportive multidisciplinary team, comprising GP Partners, salaried GPs, advanced practitioners, nurses, healthcare assistants, pharmacy and administrative professionals, supported by experienced reception and management teams.
We are committed to providing high-quality, patient-centred care while continually developing our services to meet the changing needs of our population. We are proactive in areas including QOF, clinical quality, research, service improvement and governance, and encourage our staff to contribute ideas and develop their skills.
Staff wellbeing is important to us, and we aim to create a positive, collaborative working environment where people feel valued and supported. We also recognise the importance of teamwork and regularly provide opportunities for staff to connect and socialise.
This is an exciting time to join Queensway Medical Centre as we continue to develop our practice, services and team for the future.
Job description Job responsibilities Job Responsibilities
The Practice Manager will be responsible for the overall day-to-day running of Queensway Medical Centre, working closely with the GP Partners and management team to make sure the practice runs smoothly and continues to provide high-quality care for our patients.
Leadership, Planning and Practice DevelopmentWork with the GP Partners to plan and develop the practice and put agreed priorities into action.
Keep an eye on practice performance, including QOF, enhanced services and NHS contractual requirements.
Review and improve practice systems and processes, making sure they work well for both staff and patients.
Support and lead the management team, making sure responsibilities are shared appropriately and things get done.
Staff and HRTake the lead on HR matters across the practice, supporting staff and managers with day-to-day issues.
Oversee recruitment, induction, training, development, performance and absence management.
Make sure staff are supported and that HR policies are applied fairly and consistently.
Promote a positive working environment where staff feel valued and supported.
Governance, Compliance and QualityEnsure the practice continues to meet CQC, Information Governance, GDPR, Health & Safety and safeguarding requirements.
Oversee practice policies, audits, risk assessments, significant events, incidents and complaints.
Support ongoing CQC readiness and make sure actions and improvements are followed through.
Ensure EMIS Web and other practice systems are used effectively and safely.
Working with the PartnersWork closely with the GP Partners on the future development of the practice and delivery of agreed plans.
Build good working relationships with the PCN, ICB and other organisations.
Encourage a friendly, open and supportive culture across the whole practice team.
Person Specification
Experience Essential
Essential Managing, supervising and developing staff, including recruitment, induction, performance management and handling staff issues. Experience of managing day-to-day operations, implementing policies and improving efficiency and quality of services. Competent use of IT, including Microsoft Office. Excellent verbal and written communication skills, with the ability to communicate effectively with patients, staff, clinicians and external organisations.
Desirable
Desirable Previous experience specifically as a Practice Manager, Deputy Practice Manager, Business Manager or Operations Manager in general practice. Good understanding of primary care/healthcare services and the operational requirements of a GP practice. Knowledge of NHS Primary care contracts, PCNs, ICBs and relevant NHS policies and frameworks. Experience with clinical/practice systems such as EMIS & Teamnet Experience working with CQC requitements and preparing for inspections or regulatory reviews. Experience of monitoring performance against objective, target and key performance indicators. Ability to lead, motivate and support a diverse team and promote a positive working culture. Understanding of safeguarding adults and children
Qualifications Essential
GCSE grades A-C or equivalent A good standard of education with excellent literacy and numeracy skills
Desirable
Educated to degree level in healthcare or business. Leadership and/or management qualification.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Queensway Medical Centre
Address Olympic Way
Wellingborough
Northants
NN8 3QE
United Kingdom
Employer's website https://www.queenswaymedicalcentre.co.uk/ (Opens in a new tab)