About this role
Service Advisor - Premium Automotive Brand (Brighton) £29,500 Basic | OTE £40,000 | Full-Time
An exciting opportunity has arisen for an experienced Service Advisor to join a busy and high-performing team at a premium automotive dealership in Brighton.
This role is ideally suited to someone who is highly organised, customer-focused, and confident in delivering a first-class service experience. You'll also benefit from a structured, manufacturer-led training programme, offering ongoing development and accredited status.
The Package:
* £29,500 basic salary * On-target earnings of £40,000 * Monday to Friday: 8:00am - 6:00pm * 1 in 4 Saturdays: 8:00am - 1:00pm
Key Responsibilities:
* Liaising with customers regarding outstanding work and service updates * Managing bookings including appointments, reservations, and MOTs * Maintaining accurate customer records and supporting database growth * Delivering excellent customer service and processing payments * Keeping customers informed throughout their vehicle's time in the workshop * Accurately completing job cards and documentation * Working closely with internal departments to maximise opportunities * Managing courtesy cars effectively * Handling customer queries and complaints in a professional manner
About You:
* Minimum 2 years' experience as a Service Advisor (essential) * A confident, customer-focused individual who thrives in a fast-paced environment * Strong communication skills with the ability to build rapport and clearly explain information * Well organised with the ability to prioritise workload effectively * A team player with a proactive and professional approach
Desirable:
* Experience within a franchised dealership or premium brand environment * Knowledge of service department systems and processes
This is a fantastic opportunity to join a successful team within a premium automotive environment, offering strong earning potential and career progression.