About this role
Function: MA Reports to: Solution Manager Job Position: OP&Service Solution Specialist Local Title: Service and Original Parts Specialist Budget size: # of direct reports/# of indirect reports 0 Location: Mutiple Domestic (D), Regional (R) or Global (G): D Authorities: SAP / BW / Siebel system Purpose & Mission: Leading and developing service organization and original part to promote the brand of DeLaval Service. Responsibility: Committed to the development of service standardization, to improve the customer satisfaction Innovative and continuous promotion of DeLaval’s ISAI to the dairy industry Optimize forecast and supply of original parts, customer pricing, positioning, and while supporting sales and service teams with training, related material and physical help when necessary. Contributes and implement to the assigned Solution assortment strategy development. Key deliverables (maximum 5) : Delivers the professional service image in the industry base on this position design & provide the good service module (such as ISAl) & technical support. Internal and external training. Deliver the marketing material for service team, including technical and competence training, service tools management Organize campaigns and activities to promote original part sales and DeLaval In service brand. OP monthly forecast review Training center management (build the internal & external training process) Competency & qualification requirements: Mechanical Engineering Education background 3 to 5 years of experience in a closely related service & product area Good English skill Expertise in strategic planning, business and market analyses Personality traits: Methodological working approach Good communication skills and a strong impact from a knowledge base and good in knowledge transfer, like training, seminars etc. Competitive and driving Strategic view and capable of seeing all aspects of the business and their relation