About this role
Job Scopes • Sets up and fully attends IT service counters at MC5 and Head Office (HO) from 09:00 to 18:00 on weekdays. • Handles walk-in support and general user enquiries. Job Requirement - Higher-Diploma / Degree in Information Technology or related discipline. - 1-2+ years of experience in front-line IT helpdesk or deskside support. - Capable of performing initial triage and basic troubleshooting to fulfill agreed work task lists for walk-in users. - Excellent customer service and interpersonal skills for face-to-face support. - Strong communication skills in both written and spoken Chinese and English. - Working Windows: Mon – Fri, 09:00 - 18:00 - Working Location: Customer Office