About this role
Job Overview Responsibilities Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service Oversees laundry operations Schedules routine inspections of all Housekeeping areas by/with the Assistant Housekeeper and other supervisory personnel Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair Manages spring cleaning schedules Informs other departments of Housekeeping matters that concern them, particularly the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel Conducts regular department meetings Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs Supervises outside contractors to ensure contractual compliance Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats Works with Human Resources on manpower planning and management needs Works with Finance in the preparation and management of the Department’s budget. Annual Operating Profit/Payroll Budget Department Budget and Headcounts. Decision Making Responsibilities Department Budget Matters pertaining to Housekeeping/Laundry operations Key External Relationships Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. Responsibilities (Con't) Requirements A minimum of 15 years of experience in housekeeping management, of which 5 years in management capacity. Formal tertiary education. Possess with all-rounded housekeeping experiences and exposures. Strong housekeeping knowledge and professional skills. Energetic, self-motivated, forward thinking, strategic A strong leader and team player Innovative and open-minded Collect and share market intelligence with the management. Excellent communication and interpersonal skills Aligned with the core values of Nina Hospitality – Generous, Heartfelt, Vibrant, Authentic and Innovative. Personal Data Privacy This Personal Information Collection Statement applies to the collection, use and handling of personal data by the employing company within Chinachem Group (the “Company”) pursuant to the Personal Data (Privacy) Ordinance (Cap. 486). “Chinachem Group” refers to Chinachem Group Holdings Limited and its holding companies, subsidiaries, affiliates and associated companies. The types of personal data the Company collects from you may include (1) your personal particulars (e.g. your name); (2) your contact information (e.g. telephone number or email address); and (3) your employment information (collectively “Personal Data”). The Personal Data you provide will be treated with utmost confidentiality and used for recruitment related purposes including the assessment of your suitability to assume the job duties of the position you have applied and to determine remuneration offer. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. All Personal Data provided by you will be retained for a maximum of 24 months and then subsequently erased. Where there are suitable vacancies in the Company’s subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. Save and except your current or former employers, academic institutions and service providers engaged by the Company for reference checking purpose, your Personal Data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their Personal Data in relation to their application. If you wish to exercise this right, please submit your request in writing to the Human Resources Department of the Company by emailing to [email protected] with the subject line 'Personal Data Access Request'. You may also submit your request directly to the Human Resources Department of the Company at 10/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong. We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within Nina Hospitality, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.