About this role
People Specification The ideal candidate is a results-driven SME Banking Relationship Manager with a strong ability to build and grow client portfolios, identify business opportunities, and deliver tailored banking solutions that meet the unique needs of small and medium-sized enterprises. They possess excellent relationship management, sales, and financial analysis skills, with a deep understanding of clients' businesses and financial requirements. The candidate is proactive, client-centric, and collaborative, able to work effectively with specialists to provide value-added solutions while ensuring compliance with risk, credit, and regulatory standards. They demonstrate strong commercial acumen, a commitment to service excellence, and a continuous improvement mindset, contributing positively to business growth, team success, and organisational objectives. Closing date: 5 September 2026. Disabled persons as per the Affirmative Action Act 1998 are encouraged to apply. FAIS Affected FAIS Affected - Yes Job Responsibilities Acquire and deliver banking solutions to the SME segment by providing great client experiences and understanding client business needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement. Improve client service through delivering relevant products and services according to client needs. Maintain and build a portfolio of SME clients. Unearth client sales/solution opportunities and execute on these opportunities. Undertake thorough needs analysis across all clients' spheres of financial influence and ensure clients are entrenched into Nedbank. Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. Build and maintain effective professional relationships with high-value profile clients through contact management. Deliver banking solutions that meet client needs.Understand clients' business needs. Proactively engage clients in a manner that is relevant to their specific circumstances. Collaborate with specialists in client engagements to cross-sell and create value-based solutions. Ensure work is completed according to agreed principles, processes and procedures, with progress reviewed and corrective action taken where necessary. Job Responsibilities Continue Comply with risk standards, policies and procedures through training and development as required by the group compliance framework. Facilitate client compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve work-related obstacles and problems and escalate to senior management when necessary. Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable. Understand the bank's risk and credit policy and manage client expectations accordingly. Comply with internal standard procedures to facilitate the execution of client requirements. Support the achievement of business strategy, objectives and values by reviewing the Nedbank and Business Unit Plan and ensuring that delivered systems, processes, services and solutions are aligned. Identify training courses and career progression opportunities through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframes. Share knowledge and industry trends with team members and stakeholders during formal and informal interactions. Contribute to a culture that supports transformation goals through participation in Nedbank culture-building initiatives. Participate in and support corporate responsibility initiatives. Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank. Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Preferred Qualification Degree in Business, Finance, or Marketing (e.g., Bachelor of Commerce; Certified Associate of the Institute of Bankers). FAIS Full Qualification. Minimum Experience Level Minimum 5 years' experience in a banking organisation. Two years' experience as a Relationship Banker. One year leadership/supervisory experience. Technical / Professional Knowledge Microsoft Office Interpersonal Skills/ Client Relationship Business writing Business terms and definitions Relevant regulatory knowledge Data analysis Business Acumen Decision-making process Principles of Financial Management Governance, Risk and Controls Behavioural Competencies Building Networks Building Trusting Relationships Business Acumen Driving for Results Global Perspective Portfolio Management Sustaining Customer Satisfaction Targeting Sales Opportunities --------------------------------------------------------------------------------------- For any assistance or more info please contact the Nedbank Recruiting Team +264 61 295 2155 / +264 61 295 2036 Namibia