About this role
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This individual is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes. This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced environment. Job Specifications: Starting Wage: $20.00/hr - $23.00/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Create a welcoming and supportive environment for employee residents by delivering exceptional customer service and addressing inquiries via phone, email or in person. Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system. Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships. Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial resident records in the StarRez system. Support the enterprise safety culture through awareness of the Housing EAP and ability to support and or coordinate during key weather events Ensure compliance with housing policies, including Emotional Support Animal (ESA) process and legal documentation related to resident license agreements and other housing documents. Manage key process, parking assignments, and key/code issuance while conducting audits and tracking process. Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections and managing personal property left behind. Have a frequent onsite presence at housing locations and perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning. Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives. Completes other tasks as directed and assigned Job Requirements: High School Diploma 1+ years’ experience in Guest Service related position(s) Software system maintenance and training Data management Proficient computer skills, especially Excel, Teams and PowerPoint. StarRez or other room management software programs experience preferred Preferred Skills: Excellent Guest Service and multi-tasking ability The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 517042 Reference Date: 09/02/2026 Job Code Function: Employee Housing