About this role
About us SCHOTT Electronic Packaging is a leading developer and manufacturer of hermetic housings and other components for the reliable, long-term protection of sensitive electronics. Our core technologies are glass-to-metal and ceramic-to-metal sealing, thermal sensing components as well as a variety of cutting-edge specialty glass competences. Your Contribution Work Location: Batam -Indonesia Customer Quality Management Serve as the primary coordination point between assigned customers and internal functions for quality, product qualification, and engineering change matters. Understand, document, communicate, and coordinate the implementation of customer requirements and customer-specific requirements. Coordinate customer deliverables and ensure agreed actions, reports, samples, and documentation are completed accurately and on time. Maintain clear records of customer requirements, open actions, approvals, commitments, and quality-related correspondence. Coordinate customer audits, surveys, questionnaires, scorecards, technical requests, and quality performance reviews. Lead customer complaint investigations using structured problem-solving methodologies such as 8D and root cause analysis. Coordinate containment, corrective, and preventive actions, and verify their implementation and effectiveness. Support customer meetings, qualification reviews, quality reviews, and business performance discussions. Escalate significant customer risks, recurring quality issues, delayed approvals, and overdue actions to the relevant management team. Monitor customer scorecard performance, customer satisfaction metrics, and quality-related KPIs, and drive improvement actions to achieve targets. Product & Process Quality Support Monitor product quality, process stability, process capability, and relevant quality trends throughout the manufacturing process. Coordinate failure analysis using appropriate analytical and statistical techniques. Support containment and disposition activities for non-conforming products and processes. Apply appropriate quality tools, including SPC, MSA, FMEA, and statistical analysis. Facilitate cross-functional problem-solving and continuous improvement activities to reduce customer complaints, internal defects, scrap, and the recurrence of quality issues. New Product Introduction (NPI) & Engineering Change Management Serve as the quality lead for new product introductions, product transfers, and engineering change activities. Conduct risk assessments for new products, process changes, material changes, supplier changes, and engineering changes, and ensure identified risks are effectively mitigated before product release or implementation. Define product acceptance criteria, inspection methods, control plans, and quality requirements. Support product and process feasibility reviews and ensure quality requirements are incorporated during development. Prepare, review, and maintain PPAP documentation and other qualification records. Coordinate qualification testing, reliability testing, sample submissions, Product Change Notifications (PCN), customer notifications, and customer approvals required prior to implementation. Review and approve quality-related specifications, drawings, procedures, and documentation changes. Collaborate with customers and cross-functional teams to ensure timely implementation of new products and engineering changes. Monitor post-launch and post-implementation quality performance and drive corrective actions where necessary. Support successful product launches by ensuring all quality deliverables are completed on time. Your Profile Bachelor’s degree in Materials, Chemical, Mechanical, Manufacturing Engineering, or an equivalent engineering discipline. 2–5 years of relevant experience in customer quality, customer account support, new product introduction, engineering change management, or manufacturing quality. Knowledge of APQP, PPAP, FMEA, SPC, MSA, IATF 16949, Minitab or equivalent statistical analysis tools, and SEM/EDX failure analysis is preferred. Your Benefits SCHOTT’s openness to promote your further development is just as great as our additional benefits. Discover a special corporate culture where everyone has the opportunity to develop their entire potential. At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company. Free Parking; Further training and education; International assignments; Situative learning Please feel free to contact us