About this role
• Ensure that departments achieve or exceed guest's service expectations • Control all purchases for the department, consistently aware of quality and cost • Prepare team member schedules in accordance with budgets and business forecasts • Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary action. • Knowledge of budget preparation, payroll, and cost spending controls • Highly motivated team player with strong initiative and desire for achievement • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary • Ability to work well in stressful situations • Readily available and approachable for all guests while providing excellent guest service • Ensure that all the statutory requirements for in house guests are met (C–Forms etc.)
• Maintain high standards of personal appearance, grooming and hygiene in accordance with the hotel policy
• To be flexible and undertake any other duties and responsibilities as assigned by the management to meet business demand and guest service need from time to time.
Financial
• To ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.
• To ensure current knowledge of key hotel and department financial targets
• To maintain a working knowledge of key costs associated with the department
• To assist in the preparation of budgets and/or forecasts if required
• Administration
• To assist in any inventory/stock taking as/when required.
• To ensure that all projects, departmental reports, schedules, are completed accurately and punctually.
• To participate in monthly staff meetings and daily follow up action briefings
• To assist in updating sections of the Departmental Operations Manual when required.
• To ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity/multi-skilling is maximized to control payroll costs.
• To be demanding of quality focused standards and not accept those below hotel specifications.
• To demonstrate full working knowledge of all duties and tasks in the place of work.
• To provide a friendly, courteous and professional service at all times to both internal and external customers.
• To ensure confidentiality of all information regarding guests/staff and/or the hotel operations is not disclosed to unauthorized persons at any time.
• To be flexible and undertake any other reasonable duties and responsibilities as assigned, including redeployment o to alternative departments/areas if required, to meet business demands and guest service needs.