About this role
• Ensure that the process transactions are processed as per Desk Top procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Provide the relevant process reports on a daily basis
• Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
• Ensure that the process transactions are processed as per Desk Top procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Provide the relevant process reports on a daily basis
• Ensure adherence to established attendance schedules
• Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling performance issues and for monthly one on ones
SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required Ensure adherence to Company Policies and Procedures
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)- 15 Yrs of Education