About this role
Proposed designation Analyst•Role typeTeam driven•Reporting toAssistant Manager/Manager•Geo to be supported United States•Work timings2:00 PM to 10:30 PM
KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The analyst will be responsible for managing aspects of the HR data, information and document management processing. The role holder will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail. • Update HR data and information in HR Databases and Systems suchas Peoplesoft • Catalog and store data and information in document managementsystems such as OpenText • Prepare reports using business tools • Appropriate handling of stakeholder (internal and external), queriesand requests by email, in line with the agreed SLAs and Qualityframework • Effective customer service and relationship management across arange of stakeholders • Meet established quality and service level agreements Operational administrative duties to include: • Daily updates and revisions to employee data and information storedin HR administrative systems • Maintain accurate employee records within HR administrativesystems, ensuring confidentiality and data integrity • Indexing of documentation by adding key operational data for storagein document management systems • Generate HR-related reports and provide data analysis as needed • Maintain HR files and documentation, ensuring proper record-keeping and adherence to document retention policies • Oversee the reporting mailbox and accurately complete reportingrequests within agreed SLA • Communicate with stakeholders(internal and external) and onshoreteam members/leadership team, throughout all processes • Ability to follow standard processes and identify and report anypotential issues, understanding when to escalate • Ensure all requirements are adhered to through compliance with allappropriate policies and procedures. • When applicable create and update SOPs Skills and Experience • Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders (internal and external), including firm professionals, onshore team members and leadership, which will include senior managers, Directors and Partners • Strong attention to detail and investigative nature to ensure all elements of the submission process have been accurately completed and all data collected is accurate • Ability to think on your feet with excellent innovation and problem-solving skills. Analytical approach to work, good innovation and continuous improvement • Ability to work on own initiative, prioritise own work, deliver to deadlines, train new colleagues and thrive under pressure • Self-Motivated, adaptable and flexible, takes ownership of issues and sees them through to resolution Mandatory technical & functional skills • MS Office suite including Outlook and Advanced Excel • IT literate, proven experience of working with multiple systems • Proficient data Skills and business tools to create reports Preferred technical & functional skills • Experience of working in an operational environment • Experience of effective relationship management • Has worked successfully in a target and data driven environment Key behavioral attributes/requirements • Collaborative, analytical, attention to detail, flexible, problem solver and organized • Integrity, accountability, decision making and process improvement • Driving quality results, resilience, customer focused • Effective interpersonal skill and creative thinker
Educational qualifications • Non-tech graduate - BA, B. Com, B.Ed or BE, BCA Work experience • 6 months - 1 year of work experience in relevant domain • Preferred exposure to international work setup