About this role
Key Result Areas -
• Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.
• Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.
• Ensure all procedures that are developed comply with Bank Policy and Guidelines.
• Review customer complaints and take immediate action to satisfy them.
• Ensure MBOs achieved on time.
• Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back to back Letters of Credit/ Red clause letter of credit.
• Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents, checks related to TBML
• Handle Commodity Trade Operations documents
• Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis.
• Ensure cross skilling for entire team in at least 2 more products.
Operating Environment, Framework and Boundaries, Working Relationships -
• Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
• Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.
Problem Solving
• Managing customers’ expectations, Ideation and leading automation projects
• Running daily Team Huddles and showing enough Teamwork to provide solutions to any issues
• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
• Audit observations if any, must be closed in an effective and timely manner.
• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import transactions.
Decision Making Authority & Responsibility
• Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
• Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
• Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
• Immediately escalates any error/customer complaints/service defect/issues raised by counter party and ensures recording in appropriate system.
• Shares responsibility with his/her seniors.
• Must be a Team player.
Knowledge, Skills and Experience
• Graduate with thorough and in depth understanding of Trade Finance products and functions.
• CDCS/CITF/CTFP certified
• Thorough understanding of Swift, Trade Finance and Financial Operating Systems.
• General Banking knowledge.
• A Minimum of 9-12 years’ experience in Trade Finance.
• Strong Communications and interpersonal skills.
• Proficiency in MS Office (Word/Excel/PPT)
• Attentive to details, strong analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.