About this role
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Job Responsibilities 1.Service Level and shipment commitments Ensure that customer receives their orders on time and shipment commitment targets are met • Expedite relevant functional groups immediately when there are any potential order delays • Communicate effectively with Singapore factory on customer’s delivery date pull in requests • Participate in order backlog review meetings to provide feedback on risks to meet the period’s POR commitments 2.Customer Commitment Provides fast order acknowledgement to customers with realistic delivery dates and accurate prices and respond immediately to customer’s enquiries • Proactively and promptly update the customer of any delays in deliveries whether a revised delivery date is available or not • Ensure that the dates own by order management team are updated and reflective of current order status • Ensure that customer receive a revised order acknowledgement immediately once new factory completion dates or new customer requested delivery dates are received 3.Order Management Ensures that order details (dates, details) in Oracle System matches customer’s requirements as indicated in customer documents • Ensure that order holds are updated and reflective of how the order needs to be managed • Ensure that orders are in ready condition and in correct status before each order status (eg. Supply Eligible, Production Open Un-Released, Awaiting Shipping) • Ensure Late Cause Code/Change Cause Code are updated in DII(Digital Info. Integration) correctly and timely • Ensure order can be proceeded within specific turnaround time and can met KPI/KRA target. • Acquire proforma invoice, packing instructions and shipping release from customers to release orders for shipment • Coordinate change order requests Basic Qualifications • Bachelor’s degree or equivalent experience. • Experience in customer service, order management, supply chain, sales operations, or related business functions. • Familiarity with Order-to-Cash (O2C) processes and ERP systems (Oracle preferred). • Proficiency in Microsoft Office applications, particularly Excel and Outlook. • Strong communication, problem-solving, and organizational skills. • Ability to collaborate effectively across teams and manage multiple priorities. • Customer-focused mindset with a strong sense of ownership and accountability. • Eagerness to learn, adapt, and grow in a dynamic environment.