About this role
As a Credit Operation Executive, you will play a vital role in our organization's back-office operations. Your primary responsibility will be to handle customer inquiries and provide efficient and accurate solutions. You will be the first point of contact for customers, ensuring a positive and satisfying experience. This role requires excellent communication skills, a customer-centric approach, and the ability to work collaboratively within a team environment.
• Handle customer inquiries and provide timely resolutions to their queries and concerns. • Maintain a high level of customer satisfaction by delivering accurate and friendly support. • Process credit applications, perform credit checks, and ensure compliance with regulations. • Collaborate with the credit team to assess and approve credit limits for customers. • Maintain accurate records of customer interactions and ensure data privacy. • Stay updated with product knowledge and industry trends to provide relevant information to customers. • Identify and escalate complex issues to the appropriate team members for further assistance. • Assist in developing and implementing customer service best practices and procedures. • Build and maintain positive relationships with customers to foster long-term loyalty. • Support the team in achieving departmental goals and targets.
• A high school diploma or equivalent qualification is required. • Previous experience in a customer service or credit-related role is preferred. • Excellent communication skills, both verbal and written, are essential. • Strong problem-solving abilities and a customer-centric mindset. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using MS Office applications and customer relationship management (CRM) systems. • Basic understanding of credit processes and regulations is an advantage. • Willingness to learn and adapt to new systems and procedures. • Excellent time management and organizational skills. • A positive attitude and a passion for delivering exceptional customer service.