About this role
Responsible for the effective delivery, supervision, and coordination of soft and hard FM services, ensuring operational excellence, statutory compliance, safety, service quality, and client/customer satisfaction.
• Supervise MEP, HVAC, electrical, plumbing, civil, BMS, fire & life-safety and other building systems.
• Monitor preventive and corrective maintenance activities.
• Ensure planned maintenance schedules are completed on time.
• Coordinate with specialist contractors and service providers.
• Review equipment performance, breakdowns, maintenance records and technical reports.
• Ensure statutory inspections, certifications and compliance requirements are maintained.
• Monitor CAFM/work-order systems and ensure timely closure of jobs.
• Manage cleaning, housekeeping, waste management, pest control, landscaping, security and other support services.
• Monitor manpower deployment, attendance, grooming and service standards.
• Conduct regular inspections and ensure agreed SLA/KPI standards are achieved.
• Address complaints and coordinate corrective actions.
• Ensure proper consumable, equipment and material management.
• Lead supervisors, technicians, housekeeping staff and outsourced service teams.
• Prepare duty rosters and manpower plans.
• Conduct toolbox talks, team briefings and performance reviews.
• Ensure compliance with HSE policies, PPE requirements and safe working practices.
• Coordinate emergency response, incident reporting and business-continuity activities.
• Act as a key operational contact for clients/end users.
• Conduct site inspections and service review meetings.
• Monitor contractor performance against SLAs and KPIs.
• Verify service reports, quotations, invoices and work completion documentation.
• Support budgeting, cost control and procurement activities.
• Degree/Diploma in Facilities Management, Mechanical/Electrical Engineering, Building Services or a related discipline.
• 5–8 years of FM experience, preferably in commercial buildings, residential communities, hospitality, retail or large facilities.
• Experience managing both hard and soft FM services.
• Good knowledge of CAFM systems, MS Office, HSE requirements and SLA/KPI management.