About this role
About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
Coordinates the referral laboratory process and facilitates the workflow in and out of the laboratory. With extensive attention to detail, works cooperatively with all hospital and laboratory staff, and external clients through verbal and written communications in order to resolve problems, exchange information, receive instructions, establish protocols, and process information concerning patient specimens. Conducts pre-analytical specimen preparation through centrifugation, aliquoting, storing, packaging and shipping prior to distribution to appropriate laboratories. Works collaboratively with staff regarding specimen collection, handling and shipping of diagnostic and research specimens.
0.8 FTE Every third weekend Minneapolis and St. Paul lab *High school diploma or equivalent AND two to three years of experience in a laboratory or hospital setting required *Previous customer service experience preferred
License/Certification/Registration required? No
Education: *High School Degree or equivalent required
Experience: *Previous customer service experience preferred *Two-Three years of laboratory or hospital setting experience
Knowledge/Skills/Abilities: *Proven ability to prepare specimens using appropriate laboratory techniques *Possesses outstanding professional and positive customer service skills *Demonstrates critical thinking skills *Must have excellent problem solving and follow up skills *Experience with healthcare computer information systems *Strong knowledge of medical terminology *Attention to detail *Must be highly organized, efficient, and multifunctional, work independently and within a team *Demonstrates a forward thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare team and clients *Ability to train others *Computer skills *Detail oriented
Physical Demands
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The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.