About this role
About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview Zelis operates in a highly regulated healthcare technology environment where audit readiness, evidence quality, and effective access governance are critical. As our technology environment grows, so does the scale and complexity of the compliance activities supporting it. You will own the execution engine behind that work. You will run audit evidence cycles, drive user access reviews to closure, and identify control gaps before they surface during an audit. This role suits someone who likes owning a process outright rather than reacting to requests. If you have spent a few years in audit support and want to move from tracking work to running it, this is that step.
Key Responsibilities Audit Execution Own internal and external audit evidence cycles from request through closure Validate evidence for completeness, accuracy, and audit readiness before submission Run audit trackers, escalate aging items and drive control owners toward committed timelines Prepare control owners for walkthroughs and lead readiness reviews
User Access Reviews (UARs) Manage the end-to-end user access review (UAR) program across in-scope applications Drive campaign initiation, completion tracking, exception handling and remediation Drive application owners to timely closure of outstanding reviews and remediation actions Improve the process each cycle by reducing manual effort and strengthening evidence quality
Compliance Readiness
Map control requirements to evidence expectations across HITRUST, SOX ITGC, ISO 27001:2022 and PCI DSS Test controls ahead of audit windows and surface gaps early Keep compliance documentation current, accurate and audit-defensible Flag emerging risks to the GRC lead with a recommended path forward
Required Skills & Experience 4-8 years in audit, compliance, technology risk or information security compliance Hands-on experience managing audit evidence cycles and access reviews Working knowledge of PCI-DSS requirements and control expectations Demonstrated ability to drive stakeholders toward deadlines without formal authority Strong written & verbal communication skills Strong Excel skills and familiarity with GRC or workflow tooling
Preferred Attributes Experience in a regulated healthcare, payments or financial services environment Prior experience supporting PCI DSS assessments, compliance activities, or readiness efforts CISA, CISM, PCIP or another relevant certification, or active progress toward one Comfortable working in a fast-paced, regulated environment Proactive in identifying gaps and driving closure Experience coordinating across geographically distributed teams
Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.