About this role
Job Description It’s about banking on people.
Do you have a knack for paying attention to all the small details? Are you known for your ability to adapt quickly to fast-paced environments? Does solving customer’s complex problems and delivering next-level customer service bring a smile to your face? If so, then the Funds Transfer Specialist III role might be for you!
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.
Who you are: As a Funds Transfer Specialist III, you are the first point of contact for many of our customers, and you set the standard for what it means to wire funds with Frost. In this role, you will be responsible for ensuring all wire requests follow established guidelines and procedures. You’ll answer inbound and outbound calls and enjoy providing next-level customer service to every individual you interact with. Our transfer specialists are diligent problem-solvers who constantly deliver our kind of wires experience – the kind that makes people feel secure.
What you’ll do:
• Research and resolve inquiries related to wire transfers including fraudulent activity to ensure that customer assets are secure
• Analyze money movement within consumer and corporate accounts to verify that all transfer transactions are correctly processed
• Receive high value domestic and international wire requests and ensure that transfers follow bank regulations and procedures
• Reconcile all transactions to a clearing account to certify that transfer amounts are properly balanced out
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you’ll need:
• 2+ years of Funds Transfer experience
• Excellent written and verbal communication skills
• Excellent customer service skills
• Strong analytical and organizational skills
• Proficiency in computer applications
Additional Preferred Skills:
• 4-6 years of banking experience
• Bilingual (English and Spanish)
Our Benefits: At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Training classes and leadership development
• Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.