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Customer Service Coordinator @ Dssmith

RigaOnsiteFull-time
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About this role

Job Responsibilities

• Daily cooperation with Sales Managers and customers; • Coordination of orders, deliveries, and new projects; • Monitoring and control of warehouse inventory levels; • Administration of customer contracts; • Coordination and resolution of customer complaints, claims, and requests; • Data entry and maintenance in the company's information systems.

Candidate Requirements

• Higher education; • Good command of English, both spoken and written (knowledge of Russian will be considered an advantage); • Excellent communication, planning, and organizational skills; • Ability to effectively manage multiple tasks simultaneously and set priorities; • High level of accuracy, sense of responsibility, and customer service orientation.

We Offer

• Competitive remuneration based on your experience, knowledge, and competencies; • DS Smith offers a competitive and transparent bonus scheme that, following the probation period, provides an opportunity to earn up to an additional 50% of the base salary, depending on achieved results and individual performance; • 24/7 accident insurance; • Private health insurance after the probation period; • Gifts for work anniversaries and various employee recognition programmes; • Career and professional development opportunities within an international company; • Work in a professional, responsive, and supportive team; • Company events and team-building activities throughout the year; • A stable and long-term position within an international company.

Gross monthly salary: EUR 2000. #LI-MR

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