About this role
About Us <span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';display:inline;">STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high performance unmanned systems that are software-defined, mass-scalable, and cost effective. This provides our operators with a decisive edge in highly contested environments.</span><br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';"><br style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';"><span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';display:inline;">We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today.</span> About the team <p>You will join the <strong>Customer Operations Team</strong>, serving as the vital link between customers, the Sales department, and Logistics to ensure smooth operational workflows and deliver top-tier customer service.</p> Your mission <p>Drive seamless end-to-end order processing—from entering order data into the ERP system to final product delivery—while ensuring high customer satisfaction and maintaining precise logistics standards.</p> Responsibilities <ul><li><p><strong>Sales Order Creation & Validation:</strong> Independently enter, review, and process incoming customer orders in the ERP system.</p></li><li><p><strong>Order Fulfillment Monitoring:</strong> Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.</p></li><li><p><strong>Customer Service & Communication:</strong> Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.</p></li><li><p><strong>Claims & Credit Note Management:</strong> Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.</p></li><li><p><strong>Trade Terms & Logistics Compliance:</strong> Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.</p></li></ul> Qualifications <ul><li><p><strong>Education:</strong> Completed commercial training or apprenticeship (e.g., in industrial trade, wholesale, or foreign trade) or an equivalent qualification.</p></li><li><p><strong>Experience:</strong> 2+ years of relevant experience in internal sales, order management, or customer service.</p></li><li><p><strong>Technical & Domain Expertise:</strong> Practical experience with ERP systems (e.g., SAP SD, Microsoft Dynamics) and a solid understanding of Incoterms.</p></li><li><p><strong>Key Competencies:</strong> Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.</p></li><li><p><strong>Languages:</strong> Business fluency in German and English (both written and spoken) to support national and international clients.</p></li></ul>