About this role
We’re looking for an Account Manager to take ownership of a portfolio of customers, building strong relationships, driving growth and helping clients get maximum value from everything Wanstor has to offer. You’ll work closely with customers to understand their priorities, challenges and ambitions, connecting them with solutions across cloud, cyber security, managed services, networking, modern workplace and our growing AI capabilities . Acting as a trusted advisor , you’ll bring new ideas to customers, identify opportunities to expand and develop accounts , and help organisations understand how emerging technologies — particularly AI and automation — can transform the way they work. It’s a consultative, commercially focused role where customer success and growth go hand in hand . You’ll have the opportunity to build genuinely strategic relationships, shape technology roadmaps and grow your accounts by delivering real value. Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention Build strong, trusted relationships with key stakeholders across your accounts Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions Lead regular account reviews, aligning Wanstor’s services to customer goals and future plans Work closely with internal delivery and technical teams to ensure a high-quality customer experience Manage commercial conversations including renewals, pricing, and contract discussions Proactively spot risks within accounts and take action to protect revenue and relationships