About this role
Great People Work Here. BizTX: Co-Creating WOW Through Digital Innovation It’s an exciting time to be part of BizTX at Twinings Ovaltine. At the heart of this iconic brand, we’re on a mission to drive exponential growth and productivity through cutting-edge technology to transform the business globally. We’re not here to simply provide IT services. We’re technology leaders and strategic partners, co-creating innovative solutions that help the business run, grow, and transform. Everything we do is guided by our commitment to ‘WOW’ our consumers, customers and colleagues. WOW experiences, WOW solutions, and WOW impact. Our people think differently. We have an exponential mindset that helps us push boundaries and shape what’s next. The future at Twinings Ovaltine is full of possibility and we’d love you to be a part of it. Role Purpose: To support digital laboratory and Quality & Food Safety (QFS) systems by ensuring accurate test specification management, effective system governance across manufacturing sites. The role acts as a key interface between laboratory operations, QFS teams, R&D, and manufacturing to maintain data integrity within global quality system. Scope: This role involves domestic travel, currently will not involve international travel and flexibility in working hours aligned with a global role. Support Laboratory Information Management System (LIMS) or QFS digital tools. Validate, and update laboratory test specifications and quality parameters within system platforms. Ensure regulatory documentation and product compliance records are up to date. Coordinate with R&D, Manufacturing, and Supply Chain teams for updates to quality specifications and testing protocols. Support system upgrades, enhancements, UAT activities, and validation documentation in line with compliance requirements. Assist in issue tracking, root cause analysis, and resolution related to laboratory/QFS systems. Provide user support and basic training on system processes and data standards. Contribute to continuous improvement initiatives to enhance digital quality processes and data accuracy.