About this role
TeleSolv is seeking a Business Analyst to support operational modernization, workflow improvement, process coordination and continuous improvement initiatives that advance enterprise operational effectiveness. The successful candidate will contribute to the analysis, documentation and coordination of business processes while supporting practical improvements to operational workflows. Analyze existing business processes and operational workflows to identify inefficiencies, bottlenecks, risks, and opportunities for improvement. Gather, document, and validate business requirements through stakeholder engagement, interviews, workshops, and process reviews. Develop and maintain Standard Operating Procedures (SOPs), process maps, workflow diagrams, and other business documentation supporting operational effectiveness. Support operational modernization initiatives by assessing current-state processes and recommending practical, sustainable improvements. Coordinate cross-functional process improvement efforts and ensure alignment among stakeholders, leadership, and operational teams. Monitor implementation of approved process enhancements and support change management activities to promote successful adoption. Conduct research, data collection, and analysis to support business decisions and continuous improvement initiatives. Prepare reports, presentations, and recommendations for management regarding operational performance and process optimization opportunities. Facilitate communication among stakeholders to ensure business objectives and operational requirements are clearly understood and documented. Support enterprise initiatives focused on improving service delivery, customer satisfaction, and operational efficiency.