About this role
Reimagined Parking offers comprehensive parking management services across North America. Through its subsidiaries, Imperial Parking Canada Corporation and Imperial Parking (U.S.), LLC, Impark offers tailored parking solutions to meet the needs of commercial, municipal, and private clients. Today, Impark is proudly part of the Reimagined Parking family with hundreds of parking locations and decades of experience. Together, we lead the way in modern, customer-focused parking services. We are seeking a Commercial Vehicle Ambassador who plays a key role in creating a welcoming, safe, and well‑organized curbside environment for our customers, clients, and commercial transportation partners. This role is responsible for supporting the smooth and efficient flow of groundside traffic at the terminal level by providing exceptional customer service and proactive curbside management. This role supports taxis, rideshare services, shuttle operators, and other commercial and fleet vehicles entering designated terminal pickup areas. This position requires a strong customer‑focused mindset, clear communication skills, and the ability to manage curbside activity in a fast‑paced airport environment. The Commercial Vehicle Ambassador is a visible presence on the Commercial Curb during all flight arrival periods, helping ensure a positive experience for passengers, transportation partners, and airport stakeholders. Greet arriving and departing guests in a friendly and courteous manner and assist if asked. Act as traffic controller to direct incoming commercial vehicles to available parking spaces for safe and efficient pick-ups. Monitor the commercial curb for unauthorized vehicles, commercial or private Operate a technology-equipped vehicle to inventory parking space availability, capture license plate data, and monitor parking facilities and groundside roadways for compliance and operational efficiency. Uses hardware and software to assess authorization, track and record authorized commercial Perform daily audits of commercial vehicles as requested to compliance with WAA rules and regulations. Inspect authorized commercial vehicles for compliance with the Airport Authority’s standards and expectations. Control traffic at entrances and exits as needed. Provide assistance to guests who require help. Use respectful communication with the Guest Transportation Liaison to assist operators and guests with their questions, problems, and concerns, and relay information to Operations Manager if required. Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Leads and Airports Operations Team. Respond to AOC dispatch requests to service parking equipment, including clearing jams, replenishing ticket stock, basic troubleshooting, reporting malfunctions, and performing user testing. Always communicate professionally with guests, clients, operators and teammates. Keeping the public vehicles away and out of the commercial operator’s area(s).