About this role
Job Purpose The successful candidate will provide administrative and operational support to the Finance team, ensuring the timely and accurate processing of student and customer refunds. The role is responsible for maintaining accurate financial records, allocating payments within relevant finance and student record systems, and managing refund-related enquiries in a professional and customer-focused manner. The postholder will help ensure compliance with financial procedures, support efficient transaction processing, and contribute to delivering a high-quality service to internal and external stakeholders. Processing refund requests accurately and within agreed timescales. Maintaining accurate and up-to-date financial records and documentation, including daily reconciliations Allocating payments and receipts correctly and promptly within student record systems and accounting systems. Investigating and resolving payment and refund discrepancies. Responding to refund enquiries from students, customers, and internal stakeholders in a timely and professional manner. Ensuring compliance with financial regulations, policies, and data protection requirements. Supporting reconciliation activities and other routine finance tasks typical of a Finance Associate