About this role
As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations. You will take ownership of the workstreams, coordinating the work from receipt, through to job completion You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity You will provide customer service to both internal and external customers via telephone You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated You will ensure that all the client and operational requirements are met in a professional and efficient manner You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Validate and transmit notice/permit requests in a timely manner Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and escalate street works compliance issues where appropriate Monitor and chase any outstanding issues Provide general admin support Be part of a call desk focusing on outbound customer calls