About this role
The Restaurant General Manager will oversee all facets of the restaurant's operations, ensuring a world-class, luxury dining experience that reflects the authenticity and sophistication of Italian cuisine. This involves managing guest services, staff performance, financial oversight, and marketing strategies. The RGM must maintain the restaurant’s brand image and reputation, consistently delivering excellence in service, food quality, and ambiance. Operational Excellence: Ensure smooth daily operations, maintaining top-tier quality in food, service, and ambiance. Guest Experience: Deliver personalized, memorable dining experiences with exceptional attention to detail and service. Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier. Team Leadership: Recruit, train, and manage staff to consistently uphold luxury service standards. Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept. Support and implement new Talent Development initiatives. Conduct yearly performance reviews for all employee of the outlet providing feedback on their job performance. Financial Management: Develop and implement strategies to maximize revenue and profitability. Monitor and control food and beverage costs, labor costs, and other operational expenses. Prepare and analyze financial reports, including sales, costs, and profit margins. Develop and manage the restaurant budget Supplier Relations: Source and manage relationships with premium vendors to maintain authentic Italian offerings. Constantly improve the product quality by sourcing the best available products. Marketing & Brand Development: Develop and implement marketing and promotional campaigns to attract new customers. Leverage social media and other digital platforms to promote the restaurant Compliance & Reporting: Ensure compliance with health, safety, and luxury dining regulations and prepare operational reports for stakeholders.