About this role
The Client Account Director is responsible for the successful management and growth of a portfolio of client accounts, ensuring high levels of client satisfaction, strong operational performance, effective governance, and commercial success. The role acts as the senior point of contact for clients, overseeing the delivery of recruitment programmes, managing key stakeholder relationships, and ensuring contractual commitments are met. Working closely with delivery teams, the Account Director is accountable for account performance, client retention, service quality, and identifying opportunities to strengthen and expand client partnerships. Client relationships are retained, strengthened, and developed A portfolio of client accounts is successfully managed, with high levels of client satisfaction, retention, and engagement achieved. Strong relationships are established and maintained with key client stakeholders, ensuring GTI is viewed as a trusted and reliable partner. Client issues, risks, and escalations are proactively managed and resolved to maintain positive outcomes and long-term partnerships. Regular governance meetings, business reviews, and performance discussions are delivered, providing clarity on progress, priorities, and opportunities. Account performance delivers commercial success Opportunities to expand and enhance client partnerships are identified and converted into additional value for both clients and GTI. Contractual commitments are fulfilled, supporting successful renewals and long-term client retention while ensuring rigour around cost control and profitability. Account performance is closely monitored to ensure services are delivered efficiently and sustainably. Effective governance and operational oversight are maintained Robust governance frameworks are implemented across all client accounts, ensuring clear ownership, accountability, and decision-making. Risks, issues, and delivery challenges are identified early and managed proactively to minimise client impact. Performance against agreed objectives, metrics, budgets, and service levels is regularly reviewed and communicated. Recruitment programmes achieve agreed outcomes Recruitment campaigns and talent programmes are successfully delivered through effective oversight of delivery teams and operational activities. Recruitment performance, pipeline health, and hiring outcomes are monitored and reviewed, with appropriate interventions implemented when required. Candidate experience remains a priority throughout the recruitment process, supporting positive engagement and successful hiring outcomes. Insight drives informed decision-making Meaningful account reporting and performance insight are provided to clients and internal stakeholders. Recruitment data and performance trends are analysed to identify opportunities, risks, and areas for improvement. Clients have clear visibility of progress against objectives and expected outcomes. High-performing internal partnerships enable client success Delivery teams are aligned, informed, and supported to deliver successful client programmes. Acting as SME for the RPO team, strong collaboration is fostered across wider GTI teams to support wider commercial opportunities and service delivery. A culture of accountability, continuous improvement, and excellent client service is promoted across all client-facing activity. Knowledge, expertise, and best practice are shared to support team performance and organisational success.