About this role
Locations: Adams, Farley, and Old County Road About the Role Join our compassionate behavioral health team as a Medical Assistant where you'll play a vital role in supporting patients on their mental health and substance use recovery journeys. This position offers the opportunity to work in an integrated care environment, supporting psychiatrists, therapists, and case managers in delivering comprehensive behavioral health services. You'll be an essential part of our multidisciplinary team, ensuring patients receive coordinated, high-quality care while managing the clinical and administrative workflows that keep our behavioral health programs running smoothly. Clinical Support Prepare patients for behavioral health visits by completing intake processes, collecting vital signs, documenting histories, and conducting required screenings Maintain accurate and timely clinical documentation in our electronic medical record system to support continuity of care Coordinate pre-visit planning by reviewing charts, identifying required labs or authorizations, and communicating key information to providers Execute urine toxicology screening processes following SAMHSA guidelines and organizational protocols Manage medication coordination activities, including prior authorizations and treatment plan documentation, to ensure uninterrupted access to behavioral health medications Care Coordination Conduct mental health, substance use, and risk-based screenings aligned with organizational protocols Manage appointment scheduling, reminder calls, and follow-up coordination to support patient adherence Coordinate Clozaril clinic workflows, including client list management, vital sign monitoring, and protocol adherence Maintain tracking systems for medication-only, Clozaril, and Buprenorphine clients to support compliance with clinical timelines Communicate effectively with internal teams and external partners to obtain records and coordinate integrated care Quality & Professional Development Participate in staff meetings, quality improvement initiatives, and required trainings Support clinic operations by addressing documentation gaps and escalating workflow concerns as appropriate Adapt to changing operational needs by taking on additional clinical or administrative tasks as assigned