About this role
A Taste of Who We Are: Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends. Our Mission Delight our guest. Every meal. Every day. Our Core Values Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry. Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time. Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services. Business Development: Generate new business through networking, social media, cold calling, internet resources, targeting specific competitor clients, and actively following through with leads. Research, identify opportunities and network within the field. Understand account profitability and how decisions made with each client to impact our business. Determine the best offering for the client after assessing their needs. Sales : Meet or exceed sales objectives while delivering outstanding and comprehensive service to clients throughout the sales process. Understand client pain objectives and create solutions that will help them to achieve their goals. Client Transition Support : Maintain strong internal relationships and communication prior to and during the sales process to ensure seamless transition of those clients to the operations team post-sale. Document all pertinent information from clients and relay to necessary individuals. Facilitate the implementation of select services by partnering with Construction Management, Marketing, Business Development Analytics, and Operations to develop a comprehensive offering. Administrative Responsibilities: Compliance in utilizing our SOP processes to include maintaining an accurate pipeline via CRM (Salesforce) and SmartSheets. Leveraging sales tools including the LinkedIn platform and ZoomInfo to build new leads and opportunities. Schedule and participate in interactive meetings with support departments to achieve results. Continuous Improvement: Be a catalyst for continuous improvement. Identify opportunities and ensure that current tools and resources are used effectively. Leverage relationships and expand capabilities to respond to ever changing market demands. Evaluate programs and initiatives. Consult with business leaders; soliciting feedback, evaluating needs, and applying solutions. Respect company policies and procedures while executing core responsibilities and introducing new solutions.