About this role
We are looking for an experienced Infrastructure Engineer to manage, support and enhance our endpoint management ecosystem, with a strong focus on Apple macOS, Jamfand Microsoft Intune. The role will ensure secure, compliant and high-performing end-user devices across a modern, cloud-first workplace. Key Responsibilities Endpoint & Device Management • Manage and support macOS devices across the organization • Administer Jamf Pro for Apple device enrollment, configuration, patching and compliance • Manage Microsoft Intune for device management, security policies and application deployment • Support Windows and mobile devices via Intune (as required) Security, Compliance & Identity • Implement endpoint security controls including disk encryption (FileVault/BitLocker), OS hardening nand patch compliance • Integrate endpoint management with Azure AD / Entra ID and conditional access • Support Zero Trust and secure access models Application & Patch Management • Package, deploy and maintain applications for macOS and Windows • Manage OS and third-party patching via Jamf and Intune • Troubleshoot application and policy deployment issues User Support & Operations • Provide L3 support for endpoint-related incidents and problems • Work with service desk teams to improve first-line resolution • Create and maintain documentation, SOPs and knowledge articles • Automation & Optimization • Use scripts (Bash, PowerShell) to automate routine tasks • Monitor device health, compliance and usage metrics • Drive continuous improvement in endpoint performance and user experience